Warranty Billing Administrator

Andersen•Meridian, ID

4d•Onsite

About The Position

Renewal by Andersen's warranty and service teams are crucial for ensuring warranty work is accurately documented, processed, and supported through completion. The Operations Support team ensures the administrative and financial aspects of warranty service are handled accurately, efficiently, and consistently. The Warranty Billing Administrator is responsible for the administrative and financial side of the warranty billing process. This position manages warranty claims, billing records, audits, reimbursements, reconciliations, and reporting to help ensure the company is accurately documenting warranty activity and receiving payment in a timely manner. This role is well suited for someone who is highly organized, detail oriented, comfortable working with numbers and documentation, and enjoys investigating discrepancies to determine what is missing or needs to be corrected. The Warranty Billing Administrator works closely with internal teams, service operations, manufacturing partners, and corporate partners to keep warranty billing accurate and moving through the process.

Requirements

Exceptional attention to detail with the ability to identify discrepancies, missing information, and inconsistencies.
Strong organizational skills and the ability to manage multiple priorities and deadlines.
Strong analytical, problem solving, and investigative skills.
Comfortable working with numbers, billing records, spreadsheets, and financial documentation.
Strong communication skills when working with internal teams, vendors, manufacturers, and corporate partners.
Ability to work independently while also collaborating effectively with others.
Strong follow through and accountability.
Comfortable learning new systems, processes, and software.
Proficiency with business systems, spreadsheets, reporting tools, and Microsoft Excel.
Consistent focus on accuracy, process improvement, and completing work correctly.

Nice To Haves

Billing administration, accounts receivable, claims processing, warranty administration, service administration, or a similar administrative role.
Billing records, account reconciliation, payment processing, reimbursements, collections, or financial transactions.
Auditing, researching discrepancies, reviewing documentation, and maintaining accurate financial or operational records.
Warranty claims, service billing, manufacturers, vendors, or corporate business partners.
Construction, home improvement, residential services, installation, or other service based industries.
Business systems, billing systems, spreadsheets, reporting tools, or Microsoft Excel.

Responsibilities

Manage Warranty Billing and Claims: Review warranty activity across multiple markets and identify missing or incomplete billing.
Prepare, review, and submit warranty claims according to manufacturer and vendor requirements.
Verify that claim documentation and supporting records are complete and accurate.
Monitor outstanding claims, approvals, reimbursements, credits, and payments.
Follow up on aging claims and unresolved billing items to help ensure timely payment.
Audit and Reconcile Warranty Activity: Conduct daily audits to identify missing billing, discrepancies, incomplete warranty activity, and other issues.
Review billing records, transactions, and supporting documentation for accuracy.
Reconcile warranty reimbursements, credits, payments, and other financial activity against internal records.
Research discrepancies and determine what information or action is needed to resolve them.
Maintain organized, accurate, and audit ready documentation.
Support Reporting and Business Performance: Monitor warranty costs, reimbursements, outstanding claims, and other financial metrics.
Prepare and maintain reports related to billing activity, claims, reimbursements, and outstanding payments.
Analyze warranty and billing information to identify trends, gaps, recurring issues, and opportunities to improve processes.
Provide accurate information and reporting to leadership and internal teams.
Partner Across Teams: Work closely with service, operations, construction, and other internal teams to resolve warranty billing issues.
Communicate with manufacturing and corporate partners regarding claim requirements, reimbursements, and outstanding items.
Follow up with internal teams when billing information, documentation, or required actions are incomplete.
Maintain strong working relationships through clear communication, responsiveness, and follow through.
Maintain Accuracy and Compliance: Process warranty related transactions accurately and consistently.
Follow company policies, manufacturer requirements, and established procedures.
Maintain complete documentation for warranty claims, billing, audits, reimbursements, and reconciliations.
Protect the accuracy and integrity of financial and warranty information.