Warranty Assurance Manager

Kus • Irvine, CA

7d

About The Position

At Kia, we're creating award-winning products and redefining what value means in the automotive industry. It takes a special group of individuals to do what we do, and we do it together. Our culture is fast-paced, collaborative, and innovative. Our people thrive on thinking differently and challenging the status quo. We are creating something special here, a culture of learning and opportunity, where you can help Kia achieve big things and most importantly, feel passionate and connected to your work every day. Kia provides team members with competitive benefits including premium paid medical, dental and vision coverage for you and your dependents, 401(k) plan matching of 100% up to 6% of the salary deferral, and paid time off. Kia also offers company lease and purchase programs, company-wide holiday shutdown, paid volunteer hours, and premium lifestyle amenities at our corporate campus in Irvine, California.Status Exempt General Summary This position is responsible for overseeing all auditing activities related to dealer warranty repairs in accordance with Kia U.S. policies and procedures, as well as managing all warranty parts return programs. The role provides guidance to KUS corporate and field management on opportunities to improve warranty expense performance. Additionally, this position directly influences dealer operational processes by identifying deficiencies and implementing corrective actions in collaboration with KUS field staff.Essential Duties and Responsibilities 1st Priority - 40%    Lead and manage all KUS dealer auditing activities, including onsite and desk audits, TSB compliance, and factory claim reviews. This responsibility also involves reporting results and overseeing the formalized appeal process, follow-up, and compliance with department guidelines and objectives. 2nd Priority - 30% Manage and monitor all warranty oversight programs such as warranty parts return, Early Warning Review, core return, and TSB compliance parts. Ensure these programs are executed in accordance with department policies and prescribed objectives, while providing regular reporting on performance. Third Priority - 30% Utilize the Warranty Intelligence Network (WIN) to lead and develop analysis and reporting, create action plans to address excessive warranty expense drivers, and guide field management and corporate teams in alignment with KUS warranty policy. Additionally, maintain and enhance WIN as an audit tool by ensuring system accuracy, implementing upgrades, and performing routine maintenance to improve efficiency in warranty and service operations.Qualifications/Education Bachelor's degree or equivalent experience required. Technical education is preferred. Job Requirement 5-8 years of experience in automotive wholesale industry, in positions of increasing responsibility; previous management experience with demonstrated leadership, problem-solving, training and team-building abilities. 1-3 years Aftersales experience with distributor or manufacturer and/or equivalent technical experience Field and regional staff experience preferred. Technical understanding of automotive systems and operations required. Retail service management experience with dealership service operations required. Prior oversight and auditing experience (automotive sector) preferred. General knowledge of automotive components, systems and operations.  Some supervisory experience required. Specialized Skills and Knowledge Required Must be able to effectively guide and collaborate with team members. Must be proficient in Excel, Word, and PowerPoint; familiarity with Kia US systems is a plus. Individual must be able to make decisions on an on-going basis concerning the disposition of warranty claims, warranty audits, appeals and the adherence of Kia Policies and Procedures. Identify opportunities & implement strategies for the development and support of Kia's field staff and dealer performance in the areas of customer satisfaction, warranty performance & Fix It Right First-Time initiatives.

Requirements

• Bachelor's degree or equivalent experience required.
• 5-8 years of experience in automotive wholesale industry, in positions of increasing responsibility; previous management experience with demonstrated leadership, problem-solving, training and team-building abilities.
• 1-3 years Aftersales experience with distributor or manufacturer and/or equivalent technical experience
• Technical understanding of automotive systems and operations required.
• Retail service management experience with dealership service operations required.
• General knowledge of automotive components, systems and operations.
• Some supervisory experience required.
• Must be able to effectively guide and collaborate with team members.
• Must be proficient in Excel, Word, and PowerPoint; familiarity with Kia US systems is a plus.
• Individual must be able to make decisions on an on-going basis concerning the disposition of warranty claims, warranty audits, appeals and the adherence of Kia Policies and Procedures.
• Identify opportunities & implement strategies for the development and support of Kia's field staff and dealer performance in the areas of customer satisfaction, warranty performance & Fix It Right First-Time initiatives.

Nice To Haves

• Technical education is preferred.
• Field and regional staff experience preferred.
• Prior oversight and auditing experience (automotive sector) preferred.
• Familiarity with Kia US systems is a plus.

Responsibilities

• Lead and manage all KUS dealer auditing activities, including onsite and desk audits, TSB compliance, and factory claim reviews. This responsibility also involves reporting results and overseeing the formalized appeal process, follow-up, and compliance with department guidelines and objectives.
• Manage and monitor all warranty oversight programs such as warranty parts return, Early Warning Review, core return, and TSB compliance parts. Ensure these programs are executed in accordance with department policies and prescribed objectives, while providing regular reporting on performance.
• Utilize the Warranty Intelligence Network (WIN) to lead and develop analysis and reporting, create action plans to address excessive warranty expense drivers, and guide field management and corporate teams in alignment with KUS warranty policy. Additionally, maintain and enhance WIN as an audit tool by ensuring system accuracy, implementing upgrades, and performing routine maintenance to improve efficiency in warranty and service operations.

Benefits

• Kia provides team members with competitive benefits including premium paid medical, dental and vision coverage for you and your dependents, 401(k) plan matching of 100% up to 6% of the salary deferral, and paid time off.
• Kia also offers company lease and purchase programs, company-wide holiday shutdown, paid volunteer hours, and premium lifestyle amenities at our corporate campus in Irvine, California.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager