Warranty and Service Clerk
About The Position
The Warranty and Service Clerk is responsible for communicating with manufactures, securing/orchestrating replacement parts and/or repairs for defective merchandise. The Warranty and Service Clerk role serves as a key liaison between customers, technicians, manufacturers, and the service department. This position is responsible for writing and managing repair orders, processing customer payments, and handling warranty claims from submission through resolution. The ideal candidate is organized, customer-focused, and comfortable working in a fast-paced dealership environment.
Requirements
- Previous experience as a service writer, warranty administrator, or similar role preferred
- Strong written and verbal communication skills
- Excellent organizational and time-management abilities
- Attention to detail and accuracy in documentation
- Ability to multitask and prioritize in a busy service environment
- Basic knowledge of automotive or commercial vehicle repair terminology preferred
- Proficiency with dealership management systems and basic computer applications
Responsibilities
- Ensures that Warranty Claims have all required documents to be submitted for all branches.
- Process warranty registrations on a timely basis.
- Maintains compliance with policies and procedures as they relate to each specific manufacture.
- Ensures that every claim is submitted within the deadline.
- Ensures that we are paid in full for claims that are submitted .
- Contributes to any type of warranty training for the Service Department.
- Ensures that customers out of state are going through the Warranty Adminstrator for any approvals.
- Maintains professional communications between customers and employees.
- Ensures that all responibilities are being managed and organized.
- Provides timely and accurate reports as requested by mangement.
- Communicate with Service Technicians across all branches.
- Maintain relationships with 3rd party vendors.
- Participates in any other duties as assigned or requested.
- Write accurate and detailed repair orders based on customer concerns, technician findings, and service recommendations
- Collect customer payments and process invoices in accordance with dealership procedures
- Assist service writers with quoting, schedulring and customer calls
- Ensure compliance with manufacturer warranty policies and dealership standards
- Provide ongoing warranty follow-up support to customers as needed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
