Warranty Administrator - Audi Stuart!

Murgado Automotive Group • Stuart, FL

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About The Position

At Audi Stuart , part of the renowned Murgado Automotive Group, we pride ourselves on delivering exceptional automotive service and creating a superior experience for our customers. We are currently seeking a dedicated Warranty Administrator to join our team. If you are detail-oriented, organized, and passionate about ensuring smooth warranty processes, this is your chance to contribute to our success and grow your career in a supportive environment. Position Overview: As a Warranty Administrator, you will be responsible for managing all aspects of warranty claims, ensuring accurate documentation, and facilitating the resolution of warranty issues. You will play a critical role in maintaining high standards of customer service and ensuring that warranty procedures are followed correctly.

Requirements

• Experience: At least one-year previous experience as a Warranty Administrator or in a similar role within the automotive industry.
• Familiarity with manufacturer warranty systems and processes.
• Skills: Strong organizational and time-management skills with a keen attention to detail.
• Excellent communication skills, both written and verbal, for effective interaction with customers and manufacturers.
• Proficiency in Windows-based applications and dealership management systems.
• Education: High school diploma or equivalent required; an associate’s degree or higher in business or automotive technology is preferred.
• Other Requirements: Ability to work independently and as part of a team.
• Strong problem-solving skills and the ability to handle multiple tasks simultaneously.

Responsibilities

• Warranty Claims Management: Process and submit warranty claims accurately and promptly to manufacturers.
• Ensure that all required documentation and information are included with each claim.
• Track and manage warranty claims to ensure timely resolution and reimbursement.
• Documentation & Record-Keeping: Maintain detailed and accurate records of all warranty claims and related correspondence.
• Ensure that all warranty documentation is organized and easily accessible for audits and reviews.
• Customer Service: Act as a liaison between the dealership and manufacturers to resolve warranty issues and answer any questions.
• Provide exceptional service to customers by addressing their warranty concerns and keeping them informed about the status of their claims.
• Compliance & Process Improvement: Ensure compliance with all manufacturer policies and guidelines related to warranty claims.
• Identify and implement improvements to streamline warranty processes and enhance efficiency.
• Collaboration: Work closely with the service department to ensure accurate warranty claim submissions and resolve any discrepancies.
• Coordinate with parts and service teams to facilitate necessary repairs and replacements covered under warranty.

Benefits

• Competitive Salary: Attractive compensation package based on experience and performance.
• Health & Wellness: Comprehensive health, dental, and vision insurance options.
• Retirement Plans: 401(k) with company match.
• Work-Life Balance: Paid time off and holidays.
• Professional Development: Opportunities for training and career growth within the Murgado Automotive Group.
• Employee Perks: Discounts on vehicles, parts, and services.
• Supportive Culture: A collaborative and inclusive work environment where your contributions are valued.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees