Mercedes-Benz Warranty Administrator

Mercedes-Benz of Beverly Hills•Beverly Hills, CA

5d•Onsite

About The Position

At Mercedes-Benz of Beverly Hills, our mission is to deliver a world class guest experience through the pursuit of excellence. It is this journey, fueled by innovation and integrity, that has led us to be a part of the nation’s #1 family-owned automotive group. We are seeking a Warranty Administrator to join our team as we continue to change the industry. The Warranty Administrator plays a critical role in protecting dealership profitability, ensuring compliance with manufacturer standards, and supporting a seamless service experience. If you are highly detail-oriented, process-driven, and take pride in accuracy, this is an opportunity to join a high-performing team where your work directly impacts both compliance and financial performance.

Requirements

2+ years of automotive warranty administration experience (Mercedes-Benz or luxury brand preferred)
Strong knowledge of warranty policies, repair order structure, and labor operations
Experience working with dealership management systems (DMS) and manufacturer warranty portals
Exceptional attention to detail and commitment to accuracy
Strong organizational and time management skills with the ability to manage multiple priorities
Ability to interpret and apply manufacturer policies consistently and correctly
Effective communication skills and ability to collaborate cross-functionally with service, parts, and accounting teams
A proactive, problem-solving mindset with a focus on continuous improvement and compliance

Responsibilities

Accurately review, prepare, and submit all warranty and goodwill claims in accordance with manufacturer and dealership guidelines
Supervise and direct the activities of service office staff
Ensure all repair orders include complete, accurate, and compliant documentation (technician story, labor ops, parts, and coding)
Monitor claim status and proactively follow up on rejected, returned, or unpaid claims
Maintain audit-ready warranty files and support internal and manufacturer warranty audits
Reconcile warranty receivables and investigate discrepancies between submissions and payments
Partner with Service Advisors and Technicians to ensure proper documentation and warranty eligibility
Provide guidance to the service team on warranty requirements and opportunities to improve claim acceptance rates
Track trends in claim rejections and identify process improvements to reduce errors and chargebacks
Maintain organized, accurate records in alignment with dealership and manufacturer standards