Warehouse Will-Call Agent

Birite • Brisbane, CA

1d • Onsite

About The Position

BiRite Foodservice Distributors is seeking a Warehouse Will-Call Agent to manage the end-to-end process of customer and sales representative pickups at the Will-Call area. This role involves verifying orders, staging and labeling product, coordinating with the Will-Call Office and warehouse teams, and ensuring that each interaction reflects BiRite’s commitment to safety, food integrity, and exceptional customer service. The agent is also expected to maintain a clean, professional appearance and actively engage with customers, sales representatives, and employees.

Requirements

• Manage the end-to-end process of customer and sales representative pickups at the Will-Call area.
• Verify orders, stage and label product, coordinate with Will-Call Office and warehouse teams.
• Ensure each interaction reflects BiRite’s commitment to safety, food integrity, and exceptional customer service.
• Maintain a clean, professional appearance.
• Actively engage with customers, sales representatives, and employees.
• Provide clear communication and updates, including estimated wait times.
• Respond professionally and promptly to questions or concerns.
• Demonstrate excellent communication skills, patience, and professionalism at all times.
• Wear clean BiRite uniforms (polos, shirts, jackets, or sweatshirts) to be easily identified by customers.
• Maintain a neat, clean, and professional appearance in accordance with company policies.
• Confirm order details: customer name, items, quantities, and scheduled pick-up time.
• Ensure the order is correctly marked in the system as “Will Call.”
• Verify payment terms (e.g., prepaid vs. pay-on-pickup) and coordinate with the Will Call office team.
• Utilize basic computer skills and familiarity with warehouse management systems (AS400) to validate orders.
• Pick products accurately and efficiently, ensuring proper handling of perishable and non-perishable items.
• Follow FIFO (First-In, First-Out) food safety practices.
• Label and stage orders in the appropriate Will Call zones (Dry, Chill, Freezer).
• Lift, move, and organize products as needed up to 50 lbs.
• 100% accuracy is required.
• If you encounter any issue with an item, order, customer, or sales representative, notify your manager immediately—no exceptions.
• Store perishables in temperature-controlled areas until pickup time.
• Ensure temperatures are maintained and documented during staging and transfer.
• Adhere to all food safety and quality assurance standards.
• Place completed orders in designated Will Call areas.
• Clearly label each order with customer name, order number, and pick-up time.
• Organize orders by pickup schedule to minimize confusion and delays.
• Greet customers and verify their ID and order number upon arrival.
• Retrieve and review the order with the customer for accuracy.
• Collect payment if applicable.
• Provide invoice or receipt and obtain signature on pickup confirmation (paper or digital).
• Communicate clearly and respectfully throughout the process to ensure customer satisfaction.
• Update order status in the system in coordination with Will Call office staff (picked up, invoiced).
• File all signed paperwork appropriately with the Will Call Clerk.
• Return unused or incorrect product to inventory and restock accordingly.
• Sanitize work area regularly, especially after handling perishable or open items.
• Maintain cleanliness and organization in the Will Call space at all times.
• Must be able to lift, push, and pull up to 50 lbs. as part of daily responsibilities.
• Customer-facing responsibilities in a fast-paced, team-oriented environment.
• Regular use of warehouse systems, scanners, and material handling equipment.

Nice To Haves

• Familiarity with warehouse management systems (AS400)

Responsibilities

• Greet and offer assistance to every customer, sales representative, or employee at the Will-Call entrance.
• Provide clear communication and updates, including estimated wait times.
• Respond professionally and promptly to questions or concerns.
• Ensure all interactions reflect BiRite’s standards of respect, courtesy, and helpfulness.
• Demonstrate excellent communication skills, patience, and professionalism at all times.
• Wear clean BiRite uniforms to be easily identified by customers.
• Maintain a neat, clean, and professional appearance in accordance with company policies.
• Confirm order details: customer name, items, quantities, and scheduled pick-up time.
• Ensure the order is correctly marked in the system as “Will Call.”
• Verify payment terms (e.g., prepaid vs. pay-on-pickup) and coordinate with the Will Call office team.
• Utilize basic computer skills and familiarity with warehouse management systems (AS400) to validate orders.
• Prioritize Will Call orders based on scheduled pickup times.
• Pick products accurately and efficiently, ensuring proper handling of perishable and non-perishable items.
• Follow FIFO (First-In, First-Out) food safety practices.
• Label and stage orders in the appropriate Will Call zones (Dry, Chill, Freezer).
• Lift, move, and organize products as needed up to 50 lbs.
• Notify your manager immediately if you encounter any issue with an item, order, customer, or sales representative.
• Store perishables in temperature-controlled areas until pickup time.
• Ensure temperatures are maintained and documented during staging and transfer.
• Adhere to all food safety and quality assurance standards.
• Place completed orders in designated Will Call areas.
• Clearly label each order with customer name, order number, and pick-up time.
• Organize orders by pickup schedule to minimize confusion and delays.
• Greet customers and verify their ID and order number upon arrival.
• Retrieve and review the order with the customer for accuracy.
• Collect payment if applicable.
• Provide invoice or receipt and obtain signature on pickup confirmation (paper or digital).
• Communicate clearly and respectfully throughout the process to ensure customer satisfaction.
• Update order status in the system in coordination with Will Call office staff (picked up, invoiced).
• File all signed paperwork appropriately with the Will Call Clerk.
• Return unused or incorrect product to inventory and restock accordingly.
• Sanitize work area regularly, especially after handling perishable or open items.
• Maintain cleanliness and organization in the Will Call space at all times.

Benefits

• Health, Dental, and Vision Insurance (after completion of 60-day introductory period)
• Health Savings Account (HSA)
• Employee Assistance Program (EAP)
• 401(k) with Employer Matching (after 6 months of continuous service)
• Paid Time Off (PTO) and Paid Holidays
• Employee Anniversary Bonus (5-year increments)
• Employer-Paid Basic Life and Basic AD&D Insurance
• Voluntary Life and AD&D Insurance
• Profit Sharing (after 1 year of continuous service)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed