Warehouse Trainer

Ahead•Libertyville, IL

1d•Onsite

About The Position

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. The Warehouse Trainer plays a critical role in ensuring the timely and ongoing training of newly onboarded associates as well as re-training and cross-training of current warehouse associates to ensure they understand warehouse operations, safety regulations, and the use of material handling equipment. This position will be responsible for developing, delivering, and maintaining effective training programs for our warehouse staff. This role will ensure that all employees are proficient and fully trained in the area in which they are working. Areas of training include but are not limited to: Picking, Receiving, Return to Vendor (RTV), Packaging, Shipping as well as training that strengthens adherence to safety standards and bolsters our warehouse management system knowledge. The Warehouse Trainer will play a crucial role in facilitating cross-functional training, improving productivity, accuracy, and safety within our warehouse operations.

Requirements

High school diploma and 2-3 years of experience in a warehouse receiving, picking, packaging, shipping environment
Proven track record and ability to manage daily receiving, picking packaging, and/or shipping records
Ability to resolve conflicts, meet deadlines, manage production activities and effectively multi-task in a fast-paced environment
Ability to read and write English, follow verbal instructions, and use simple math
Excellent organizational skills and attention to detail
Experience with warehouse management systems (WMS)
Strong communication, interpersonal, and problem-solving skills
Microsoft Office experience
Ability to work independently and as part of a team
Excellent written communication skills
Ability to safely and effectively perform all essential job functions listed herein while meeting established productivity and quality standards.
Attendance: Ability to maintain regular and predictable attendance, consistent with ADA, FMLA, and other applicable requirements. Includes ability to safely and reliably travel to and from an office and/or client work site, as required.
Manual Dexterity: Ability to use hands and fingers to handle, feel, or operate objects, tools, or controls, and reach with hands and arms, as needed.
Communication Skills: Ability to hear, listen, and communicate clearly while performing job duties.
Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
While performing the duties of this job, the employee is regularly required to talk or hear.
The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Nice To Haves

Associate’s degree
Proficiency in warehouse management principles and best practices
Microsoft Teams and Jira experience preferred

Responsibilities

Develop and deliver comprehensive training for new and existing warehouse employees on receiving, shipping, packaging, picking, and inventory management procedures.
Train new employees utilizing standard operating procedures (SOPs) to ensure deep understanding of our process quality expectations
Maintain and provide updates to Dozuki Documents
Identify need and help facilitate creation of new Dozuki Documents
Create and manage an employee training matrix which tracks training levels on: Warehouse work instructions, Dozuki documents, one-point lessons, etc.
Create standard work for areas of the warehouse on which associates are trained to
Create engaging training materials, including presentations, manuals, job aids, and hands-on exercises
Conduct classroom training, on-the-job training, and refresher courses
Adapt training methods to accommodate different learning styles and skill levels
Utilize various training techniques, including demonstrations, simulations, and role-playing
Monitor employee performance and provide feedback while escalating opportunities to Management
Assist in implementation of 5S, training, and daily audits
Analyze current warehouse processes and identify areas for improvement
Assist in developing and maintaining standard operating procedures (SOPs) for receiving, packaging, shipping, and picking activities.
Ensure all employees are trained on and adhering to established SOPs and work Instructions
Assist with troubleshooting and root cause identification for receiving, picking, packaging, and shipping errors
Assist forklift train-the-trainers in identifying additional needed safety training, including forklift operation, safe lifting techniques, and hazard awareness
Ensure compliance with all safety regulations and company policies
Monitor employee performance and provide feedback on safety practices
Train employees in the effective use of our work management software (WMS) (Signal)
Train employees on proper techniques for logging into laptops, Microsoft Office, Microsoft Teams, Jira, and utilizing RF scanners
Provide support and troubleshooting assistance for WMS-related issues
Help maintain training related warehousing records
Assist Warehouse Coordinator in expediting communications
Train associates on use of Microsoft Teams, Outlook, Jira and any other communication-related tools
Collaborate with warehouse management and other departments to identify training needs
Communicate effectively with employees at all levels
Provide feedback to management on employee performance and training effectiveness
Analyze and solve problems or assist other team members in finding solutions
Collaborate with other departments, such as account coordinators and production staff, to ensure smooth operations
Communicate with departmental stakeholders on vendor issues, material or picking delays, carrier or packaging issues, and inventory discrepancies
Maintain a clean, organized, and well-maintained warehouse environment.
Exhibit and maintain strong attention to detail and the ability to follow step-by-step instructions.
Ability to adjust and follow instructions in a fast-paced environment.
Perform additional tasks as assigned by Supervisors and Manager