Warehouse Technical Trainer
About The Position
The Technical Trainer reports to the Production Training Manager within the Operations team at the US 5G Smart Factory. This role is essential to developing the front-line workforce by facilitating knowledge sharing, cross-functional communication, safety practices, and collaborative problem-solving to enhance efficiency and effectiveness. Success requires strong communication abilities, leadership skills, training expertise, technical knowledge, and a commitment to safety and compliance within a dynamic manufacturing environment. This position supports the Warehouse functional area, working night shift—Monday through Thursday from 5:30pm-4:00am.
Requirements
- High school diploma or equivalent
- Strong facilitation, interpersonal, verbal, and written communication abilities
- Ability to lead, coach, and motivate others with a commitment to producing high-quality work
- Strong analytical and problem-solving skills
- Ability to read and interpret equipment documentation, operational work instructions, and process maps
- Proficiency in Microsoft applications and basic Learning Management System administration
- Ability to thrive in fast-paced, dynamic, high-tech manufacturing environments
- Flexibility to work periodic shift hours as needed
- Experience collaborating in cross-functional groups with diverse backgrounds
- Ability to lift up to 50 pounds and become certified as a forklift trainer
Nice To Haves
- Extensive experience in warehouse operations
- Presenting technical information
- Hands-on experience with relevant tools and equipment
- Familiarity with environmental and safety compliance
Responsibilities
- Deliver targeted and general training to operators within the assigned functional area
- Train, coach, and mentor team members to build capabilities and support continuous process improvement
- Create training solutions in collaboration with supervisors, engineers, quality leads, operations management, and Learning Experience Designers
- Work with Subject Matter Experts to validate the skills and expertise of operational employees
- Ensure all programs and processes align with industry best practices, including ISO competence standards and Ericsson Environmental Health & Occupational Safety requirements
- Maintain training plans, content accuracy, and reporting through the Learning Management System
- Coordinate and communicate training schedules with stakeholders, operations leadership, production planners, and the training team
- Maintain training equipment, including laptops and specialized tools or materials
- Represent operator perspectives during work instruction reviews to ensure documentation meets end-user needs
- Support cross-functional communication and safety compliance to drive operational excellence
- Provide expert support to production teams when available
Benefits
- Choice of three medical plan options
- Dental plan option
- Company credits towards medical and dental premiums
- 401(k) Plan with automatic 3% company contribution
- 401(k) matching contributions
- Company credits towards basic life insurance and basic accidental death and dismemberment coverage
- Short-term and long-term disability coverage
- Stock Purchase Plan
- 15 days of accrued vacation
- Up to 3 personal days per year
- 11 annual holidays
- 8 hours of volunteer time
- 80 hours of sick time annually
- Up to 16 weeks of paid maternity leave
- 6 weeks of parental or adoption leave at 100% of pay
- Financial wellness programs
- Educational assistance
- Matching gifts
- Recognition programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
