Warehouse Worker Supervisor

MSG Entertainment Holdings, LLC • New York, NY

1d • Onsite

About The Position

The Warehouse Supervisor oversees the daily operation and maintenance of the warehouse, retail stores, and portable locations within Madison Square Garden Arena. The role is responsible for customer service, employee productivity and performance, and adherence to company policies and standards. The supervisor manages receiving, storage, distribution, and inventory of food, beverage, paper goods, and merchandise; coordinates daily work and deliveries; verifies incoming and outgoing products; and ensures receiving documentation and invoices are processed accurately. The position also trains and develops staff and oversees scheduling, time and attendance, and payroll using company systems.

The role requires a flexible schedule in a 24/7 environment, including days, nights, weekends, holidays, and split days off. It includes working outdoors in varied weather, accessing upper levels and steep stairs, and lifting, carrying, pushing, and pulling loads. A valid New York State driver's license is required because the role includes picking up and transporting product.

Requirements

• At least 2–3 years of supervisory or lead experience in food service.
• New York City Food Protection Certificate.
• Previous experience in training, cash handling, food and beverage sanitation requirements, equipment operation, and liquor laws.
• Proficiency in Microsoft Word and Excel.
• Advanced knowledge of merchandise operations and sales techniques.
• Experience producing and maintaining visual displays in a retail environment.
• Ability to prioritize workload and manage assets.
• Experience resolving inventory discrepancies.
• Exceptional interpersonal skills and a people-oriented approach.
• Commitment to providing a high-quality service experience for guests.
• Ability to multitask and prioritize in a deadline-oriented environment.
• Exceptional attention to detail and strong follow-up skills.
• Ability to present an uplifting personality while maintaining confidentiality and business ethics.
• Demonstrated integrity, tact, diplomacy, and commitment to company values and principles, with consistency.
• Ability to work collaboratively and in a team environment.
• Receptive to working outside in inclement weather and extreme temperatures.
• Comfortable working at heights in upper levels of the Arena and navigating steep steps, stairs, and inclines.
• Ability to lift and carry up to 50 lbs. and push and pull up to 75 lbs.
• Ability to stand and move about the Arena throughout the shift.
• Ability to work a flexible schedule including days, nights, split days off, weekends, and holidays in a 24/7 environment.
• Valid New York State driver's license, as the role includes picking up and transporting product.
• Food Protection Certificate required by the Department of Health.

Nice To Haves

• Food operations or service experience, in accordance with New York City Board of Health regulations, is preferred.
• Completion of at least 60 college-level credit hours (representing two years), or similar self-development through certifications, trade school coursework, or equivalent, is preferred.

Responsibilities

• Oversee proper receiving, storage, and distribution of food, beverage, paper goods, and merchandise throughout the Arena.
• Organize daily activities according to incoming and outgoing deliveries.
• Assign daily work requisitions to staff and monitor timely completion.
• Physically inspect incoming deliveries for counts and quality.
• Match invoices to Purchase Orders and notify Purchasing of shortages, returned products, price differences, and other receiving issues requiring attention.
• Enter receiving into the Eatec system, match purchase orders, invoices, and merchandise-arrival paperwork, and forward documentation to Finance for payment.
• Check and verify outgoing deliveries to Food, Beverage, and Merchandise locations and maintain inventory.
• Train and develop staff and recommend and enforce disciplinary actions as necessary.
• Oversee scheduling, time and attendance, and payroll using company systems, including Workforce and SharePoint.
• Ensure company policies and standards are followed.
• Provide exceptional experiences for guests, partners, and team members, including following on-site appearance and presentation guidelines.
• Pick up and transport product.

Benefits

• The company offers tools and resources to help employees understand their interests and purpose, develop their talents, and obtain skills for career advancement; employee growth and longevity are priorities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed