Warehouse Supervisor

Nordic Naturals•Watsonville, CA

4d•Onsite

About The Position

At Nordic Naturals, we value individual uniqueness and the contributions each person brings to our organization. We foster a culture of self-empowerment and personal growth, encouraging goal setting and excellence in both personal and professional lives. Our team operates with integrity, promoting a commitment to longer, healthier lives. As a Warehouse Supervisor, you will be responsible for the daily execution of assigned warehouse operations, ensuring productivity, accuracy, safety, labor efficiency, and timely completion of tasks. This role involves leading daily start-up meetings, managing attendance and labor availability, adjusting staffing according to workload, monitoring job and order progress, and communicating potential risks or delays across departments. The Supervisor is tasked with driving measurable performance improvements through data analysis, employee coaching, accountability, and continuous improvement initiatives. This includes developing and maintaining performance tracking tools, reviewing daily and weekly metrics, fostering employee development, and ensuring operational decisions are data-supported. While Supervisors may be assigned to specific functional areas, cross-functional knowledge and support for overall warehouse performance are expected. This role requires a manager-level ownership mindset, utilizing data, coaching, and structured follow-up to enhance department performance.

Requirements

Advanced knowledge of shipping WMS is required
Advanced experience in using handhelds and paperless systems
Advanced knowledge of custom labeling
Strong leadership and coaching ability
Experience handling employee performance and disciplinary processes
Strong analytical and problem-solving skills
Experience with spreadsheets, data tracking, or reporting tools
Strong communication and organizational skills
3-5 years experience in fast paced pick and pack environment
3-5 years of experience in supervision
Ability to work safely, and to recognize potential hazards in a noisy warehouse environment in which employees move about regularly in the midst of heavy equipment in motion
Candidates and employees in this role must be comfortable using Excel or Google Sheets, including formulas, filters, pivot tables, and basic data analysis
Ability to translate data into clear actions, follow-up plans, and measurable results is required

Nice To Haves

Advanced knowledge of SAP is helpful
High School Graduate or General Education Degree (GED) preferred

Responsibilities

Oversee assigned warehouse functions (Line, VAS, operations, Material Handling, etc.)
Ensure work is completed accurately, efficiently, and on time
Monitor workflow, staffing, and daily production needs to meet goals
Communicate job status, order progress, risks, labor constraints, and recover plans across departments in a clear data-oriented manner
Conduct regular 1:1 check-ins with employees and Team Leaders
Identify individual and team performance gaps using observation, data, and documented expectations; implement structured improvement plans
Lead coaching, development, documentation, corrective action, written warnings, and Performance Improvement Plans in partnership with Warehouse Manager and HR
Drive employee engagement, cross-training, skill development, accountability, and readiness for advancement
Set clear daily expectations for Team Leaders and employees and follow up on results
Hold employees accountable to productivity, quality, attendance, safety, and behavioral expectations
Build, Maintain, and improve performance tracking systems (Spreadsheets, Dashboards, databases, etc.)
Establish, track, and improve KPIs including productivity, labor utilization, accuracy, attendance, rework, workflow efficiency, and on-time completion
Analyze daily, weekly, and monthly trends to identify inefficiencies, performance gaps, staffing issues, and improvement opportunities
Ensure operational decisions, staffing changes, coaching, and process improvements are supported by data whenever possible
Develop new tracking tools and reporting methods where visibility gaps exist
Maintain daily performance reporting for assigned area, including planned vs. actual output, labor hours, productivity, quality, and completion status
Provide weekly and monthly updates including: Department performance against KPIs, Labor plan vs. actual results, Productivity, accuracy, attendance, and safety trends, Employee performance insights, Root causes of misses, Corrective actions and owners, Data-driven recommendations
Track all action plans with owners, due dates, status updates, and measured results
Identify inefficiencies and implement measurable improvements across assigned areas.
Collaborate cross-functionally with Warehouse, Planning, Customer Service, Quality, Inventory, and other departments to improve overall warehouse performance.
Maintain and update SOPs to reflect current best practices
Lead or support at least one documented process improvement initiative per quarter
Attend and actively participate in all required safety meetings
Ensure team compliance with all safety standards, PPE requirements, equipment rules, housekeeping expectations, and safe work practices
Address unsafe behaviors immediately and document recurring issues
Partner with Warehouse Manager, Safety, and HR on incident follow-up, corrective actions, and prevention
Develop and maintain detailed SOPs for all processes within assigned areas
Ensure SOPs are regularly reviewed, updated, and aligned with current operations
Train employees and Team Leaders on SOPs, process changes, quality expectations, and safety requirements
Maintain accurate records of training completion and updates
Ensure consistency and accountability through standardized procedures
Verify training effectiveness through observation, performance data, and follow-up coaching
Develop and maintain working knowledge across all warehouse functions
Partner with other Supervisors to ensure alignment in priorities and execution
Be capable of supporting and overseeing other functional areas when needed
Participate in cross-training and shared improvement initiatives
Maintain visibility into key metrics, workflows, staffing constraints, and action plans across warehouse departments
Maintain sufficient competency to step into another functional area with minimal disruption
Support other supervisors during absences, labor shortages, volume spikes, or operational disruptions
Operate with shared ownership over total warehouse performance
Take ownership for overall productivity, accuracy, safety, labor efficiency, and service levels across all warehouse departments
Proactively identify and address gaps impacting the broader operation
Avoid siloed decision-making; make decisions that support total warehouse performance, not only assigned area performance
Other duties as assigned