Warehouse Supervisor

Join the Our Talent Network•Batavia, NY

62d•Onsite

About The Position

Upstate Niagara Cooperative, a dairy cooperative owned by over 200 local family farms, is seeking a Warehouse Supervisor. This senior-level operational leader will oversee multi-shift warehouse, cooler, and logistics operations. The role involves significant accountability for labor management, inventory accuracy, safety leadership, ERP/WMS optimization, and cross-functional coordination to support plant-wide objectives. The Supervisor will provide strategic direction to a unionized workforce, lead continuous improvement initiatives, and ensure compliance with food safety and regulatory standards. This position is crucial for driving operational performance, cost efficiency, and system reliability, ensuring the smooth flow of materials through the production and distribution network.

Requirements

Bachelor’s degree in Supply Chain, Logistics, Operations Management, or related field and/or 5+ years of warehouse experience with 3+ years in a supervisory or management role.
Experience leading unionized teams.
Proven ability to manage multi-shift or high-volume operations.
Advanced ERP/WMS experience (SAP preferred).
Strong analytical, problem-solving, and data modeling skills (advanced Excel proficiency).
Experience driving Lean, Continuous Improvement, or 5S initiatives.
Strong communication skills, leadership presence, and ability to influence cross-functional teams.

Nice To Haves

Six Sigma certification a plus.

Responsibilities

Oversee daily warehouse operations, including receiving, put-away, replenishment, cooler operations, finished goods handling, and outbound shipping.
Manage multi-shift operations with accountability for performance, service levels, budget adherence, and workflow optimization.
Partner with senior leadership to develop and execute departmental strategies aligned with plant and corporate goals.
Own plant-level inventory accuracy targets (99.5%+), including cycle counting, reconciliation, root cause analysis, and reporting.
Serve as site ERP/WMS super-user (SAP, Aptean Ross preferred), supporting training, troubleshooting, and system optimization.
Utilize data and analytics (including advanced Excel) to forecast labor needs, analyze productivity trends, and improve capacity planning.
Lead and develop a unionized workforce, including leads, operators, material handlers, and temporary staff.
Conduct performance management, corrective actions, and workforce planning in alignment with labor agreements.
Establish productivity standards, accountability measures, and skill development programs.
Mentor emerging leaders and support succession planning within the warehouse team.
Lead OSHA compliance, PIT safety programs, accident investigations, and corrective actions.
Ensure adherence to GMP, HACCP, SQF, and all applicable food safety and regulatory standards.
Maintain audit readiness through SOP improvements, training programs, documentation accuracy, and mock recall exercises.
Drive Lean, 5S, and Kaizen initiatives to improve throughput, reduce costs, and enhance service levels.
Identify and eliminate operational bottlenecks through layout redesign, slotting optimization, and improved equipment utilization.
Partner with Maintenance to manage material handling equipment, ensuring safety, reliability, and preventative maintenance compliance.
Collaborate with Production, Quality, Scheduling, Purchasing, and Logistics to align material flow and production needs.
Participate in plant leadership meetings and provide operational insights and strategic recommendations.