Warehouse Supervisor

J&J Global Fulfilment•Ohio, OH

15d•Onsite

About The Position

A brand new site. New Technology. We're an established eCommerce fulfillment provider opening our first automated fulfillment centre in the USA and we're looking for an Inbound & Outbound Supervisor to help get it off the ground. This role brings a real opportunity to shape how a modern, automated operation runs - and lead the team that makes it happen. At J&J Global Fulfilment we help hundreds of eCommerce brands grow and scale globally. Our team is fast, supportive and proud of the work we do. We believe in teamwork, respect, safety and celebrating success together. Following a merger at the end of 2025 with QLS Group we are building on our established presence in the UK, Europe and the USA, with our USA operations being one of the most significant growth opportunities within the group.

Requirements

Previous supervisory or team leadership experience in a warehouse, fulfillment, logistics, ecommerce, or distribution environment.
A good understanding of inbound and outbound processes
Experience managing hourly, frontline, and/or agency teams
Ability to manage performance using operational KPIs and data
Confident addressing performance, attendance, and conduct issues
Strong communication skills with the ability to provide clear direction and coaching
Ability to prioritize and make decision in a fast-paced environment
Strong attention to detail
Ability to remain calm and organized
Computer literate

Responsibilities

Support in leading the daily receiving and reverse logistics from the ground up - making sure every inbound shipment and returned product is processed, documented, and ready for the warehouse floor, with nothing left to guesswork.
Run the intake and returns team, turning incoming stock and customer returns into organized, system ready inventory - all while hitting SLA's and keeping compliance tight from day one.
Be a driving force behind inventory data integrity. QA and Inventory Control own the audits, but accuracy starts with you - clean receiving practices, sharp documentation, and communication that gets ahead of problems before they happen.
On the outbound site, own the full operation - orders picked, packed, and dispatched accurately, safely, and on time, every time.
Manage your people, your productivity, and your standards - balancing labor, quality, and service performance in a fast moving, safety first environment.
Deliver on our customer promise - making sure service commitments aren't just met, but built into how our site runs from the start.