Warehouse Superintendent

Ford • Romulus, MI

5h • $99,100 - $166,200 • Onsite

About The Position

Ford Customer Service Division is seeking a Warehouse Superintendent to lead warehouse operations and connect strategic goals with day-to-day execution. This leadership role oversees a team of supervisors, shapes workplace culture, and drives performance, quality, efficiency, and safety. The superintendent fosters an empowered, collaborative environment and supports the growth and performance of the team.

The role champions workplace safety, prioritizes and allocates resources, and responds promptly to safety and quality issues. It uses data—including employee time and attendance information—to guide decisions and continuous improvement. The superintendent identifies and eliminates inefficiencies, maintains rigorous quality standards, and works with employees, department stakeholders, suppliers, union representatives, and management to resolve conflicts and improve operations. The position is onsite and may require flexibility across multiple shift patterns, including weekends and holidays.

Requirements

• Bachelor’s degree or equivalent and 7+ years of supervisory, manufacturing, military, or other relevant experience.
• Proven track record of leading large-scale process improvements or cultural shifts.
• Excellent oral and written communication skills.
• Ability to interpret data, evaluate actions, and reach logical conclusions independently.
• Continuous improvement mindset focused on quality and reduced costs.
• Excellent organizational skills and ability to ensure accountability from all employees.
• Ability to work onsite and flexibility to work multiple shift patterns, including weekends and holidays as needed.

Nice To Haves

• Experience with Lean / Six Sigma methodology or Kaizen.
• Knowledge of, or ability to quickly learn, current systems such as SAP/EWM.
• Military Decision-Making Process (MDMP) experience or equivalent.
• Experience in warehousing operations, logistics management, and supply chain coordination.

Responsibilities

• Champion workplace safety by enforcing regulations and promoting vigilance.
• Lead and direct supervisors, oversee team performance, address shortcomings, and recognize successes.
• Prioritize work and allocate human resources to maximize efficiency.
• Identify, analyze, and resolve safety, quality, and operational problems promptly; make informed decisions and adapt to changing circumstances.
• Develop high-performing teams through servant leadership, employee growth, motivation, and collaboration.
• Use data to reduce downtime and quality defects and improve efficiency and quality.
• Oversee tracking and reporting of employee time and attendance, using the information to support decisions and continuous improvement.
• Identify and eliminate inefficiencies, improve processes, and drive innovation in productivity, quality, and safety.
• Implement and maintain rigorous quality standards and help eliminate product defects.
• Address and mediate conflicts fairly, using active listening and de-escalation; maintain positive relationships with employees, suppliers, and union representatives.
• Promote accountability for the supervisor team and adherence to processes and standards.
• Collaborate with team members, union representatives, management, and department stakeholders to pursue continuous improvement.

Benefits

• Immediate medical, dental, and prescription drug coverage.
• Flexible family care, parental leave, new parent ramp-up programs, and subsidized backup childcare.
• Adoption and surrogacy expense reimbursement and fertility treatments.
• Vehicle discount program for employees and family members, and management leases.
• Tuition assistance.
• Employee resource groups.
• Paid time off for individual and team community service.
• Paid holidays, including the week between Christmas and New Year’s Day.
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager