Warehouse Specialist - Salt Lake City

Red Stag Fulfillment•Salt Lake City, UT

15h•Onsite

About The Position

The Warehouse Specialist (Returns & Damages) focuses on client experience and process flow, working closely with leadership to resolve abnormal conditions. The role supports processes with a troubleshooting mindset and oversees processes and procedures to ensure they are followed. The position is based at Red Stag Fulfillment’s facility in Salt Lake City, Utah, and is scheduled Monday through Friday from 8:00 a.m. to 4:30 p.m.

Requirements

Consistent attendance and punctuality; must work the scheduled hours and accommodate mandatory seasonal attendance changes and requirements.
Willingness to work overtime on short notice, including in other departments when needed.
Willingness to cross-train in other departments.
Ability to work independently with minimal supervision.
Ability to frequently lift up to 50 pounds and use team-lift assistance for heavier items.
Ability to walk for long periods throughout large facilities and/or stand in one area for long periods.
Excellent verbal communication skills and a positive attitude and mindset.
Ability to understand processes and concepts involving various technologies.
Must be at least 18 years old and able to pass a background check and drug screening.
Ability to work in accordance with Red Stag Fulfillment’s mission and core values.
English language proficiency required.
Ability to access and navigate each department in the facilities.
Ability to work while continuously moving and regularly handling stock up to 50 pounds, with team-lift assistance for heavier items; reaching, bending, and carrying are also required.
Ability to work in an environment where indoor and outdoor temperatures may fluctuate seasonally.

Nice To Haves

Bilingual Spanish and English.
Two years of warehouse experience.
Basic knowledge or experience in a warehouse or manufacturing environment.
Attention to detail and ability to thrive in a fast-paced environment.
Self-motivated and goal-oriented personally and professionally.
Ability to work harmoniously and add value within a diverse team.
Willingness to learn the company’s warehouse management system.
Ability to troubleshoot problems and correct them with fact-based solutions.
Strong problem-solving skills.

Responsibilities

Process tickets in Team Support.
Update clients weekly about damaged inventory until a resolution is found.
Perform client projects to receive returns as new inventory.
Assist with projects to prepare items for recycling or disposal.
Help processors follow returns SOPs and assist with exceptions.
Maintain communication with clients to resolve issues outside the SOP.
Determine effective ways to answer client or customer questions.
Work with the team and other departments to find appropriate solutions.
Oversee processes and procedures and ensure they are followed.
Work overtime on short notice when needed to meet client goals, sometimes in other departments.
Cross-train in other departments as needed.