Warehouse Specialist/Supervisor - DTW
About The Position
This role involves supervising the operations of Delivery Service Providers (DSPs) to ensure compliance with company standards. The position requires developing and enforcing quality assurance protocols, monitoring performance, and driving continuous improvement. The individual will oversee third-party warehouse activities, coordinate local deliveries and pickups, and conduct daily control meetings and performance reviews. Responsibilities also include recruiting and onboarding qualified DSPs, designing training programs to enhance service quality, and optimizing collection models and processes. Collaboration with internal teams and external partners, along with handling daily operations and emergency responses, are key aspects of this role. A Bachelor's degree or equivalent and bilingual Mandarin proficiency are required. A minimum of 1 year of experience in last-mile or 3PL warehousing and logistics is necessary. Strong leadership, analytical, and decision-making skills are essential, as is the ability to perform under pressure in fast-paced environments. The company is an equal opportunity employer committed to diversity and inclusion. On-the-job training will be provided through a rotational approach with different supervisors overseeing various tasks.
Requirements
- Bachelor’s degree or equivalent
- Bilingual Mandarin required
- Minimum 1 year in last-mile or 3PL warehousing and logistics related experiences
- Strong leadership, analytical, and decision-making skills
- Able to perform under pressure in fast-paced environments
Responsibilities
- Supervise operations of DSPs (Delivery Service Provider), ensuring compliance with company standards.
- Develop and enforce quality assurance protocols.
- Monitor performance and drive continuous improvement.
- Oversee third-party warehouse activities for consistency and reliability.
- Coordinate local warehouse deliveries and pick up.
- Conduct daily control meetings and performance reviews.
- Recruit qualified DSPs and provide onboarding.
- Design training to improve service quality.
- Continuously optimize collection models and processes.
- Coordinate with internal teams and external partners.
- Handle daily operations and emergency responses.
Benefits
- 7 PTO days
- 5 Paid Sick Leave Days
- 6 Paid Holidays
- 401K 100% Matching up to 2%
- 50% Medical insurance
- 100% Dental and Vision Insurance
- 10% bonus (Specialist)
- 20% bonus (Supervisor)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
