Warehouse Specialist/Supervisor - CMH
About The Position
This role involves supervising Delivery Service Provider (DSP) operations to ensure compliance with company standards, developing and enforcing quality assurance protocols, and monitoring performance for continuous improvement. The position also oversees third-party warehouse activities, coordinates local deliveries and pickups, and conducts daily control meetings and performance reviews. Responsibilities include recruiting and onboarding qualified DSPs, designing training programs to enhance service quality, optimizing collection models and processes, coordinating with internal and external partners, and managing daily operations and emergency responses. The role requires a Bachelor's degree or equivalent, with bilingual Mandarin proficiency, and at least one year of experience in last-mile or 3PL warehousing and logistics. Strong leadership, analytical, and decision-making skills are essential, along with the ability to perform under pressure in a fast-paced environment. The company is an equal opportunity employer committed to diversity and inclusion. On-the-job training is provided through a rotational approach with different supervisors overseeing various tasks.
Requirements
- Bachelor’s degree or equivalent
- Bilingual Mandarin required
- Minimum 1 year in last-mile or 3PL warehousing and logistics related experiences
- Strong leadership, analytical, and decision-making skills
- Able to perform under pressure in fast-paced environments
Nice To Haves
- On-the-job training provided through a rotational approach
Responsibilities
- Supervise operations of DSPs, ensuring compliance with company standards.
- Develop and enforce quality assurance protocols.
- Monitor performance and drive continuous improvement.
- Oversee third-party warehouse activities for consistency and reliability.
- Coordinate local warehouse deliveries and pick up.
- Conduct daily control meetings and performance reviews.
- Recruit qualified DSPs and provide onboarding.
- Design training to improve service quality.
- Continuously optimize collection models and processes.
- Coordinate with internal teams and external partners.
- Handle daily operations and emergency responses.
Benefits
- 7 PTO days
- 5 Paid Sick Leave Days
- 6 Paid Holidays
- 401K 100% Matching up to 2%
- 50% Medical insurance
- 100% Dental and Vision Insurance
- 10% bonus (Specialist)
- 20% bonus (Supervisor)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
