Warehouse & Shipping Clerk

cargill•Milwaukee, WI

7d•Onsite

About The Position

Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. We sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. By providing customers with life’s essentials, we enable businesses to grow, communities to prosper, and consumers to live well. This position is in our Food Enterprise where we are committed to serving food manufacturers, food service customers, and retailers with a complete range of innovative ingredients and branded products. Our portfolio includes poultry, beef, egg, alternative protein, salt, oils, starches, sweeteners, cocoa and chocolate. Job Purpose and Impact The Warehouse & Shipping Clerk proactively monitors and communicates delivery status of shipments to sales, customers, carriers, and other stakeholders. You will also be responsible for collecting and organizing data for company reporting, including metrics and service failures for management analysis.

Requirements

High school diploma, secondary education level or equivalent
Confirmed ability to be a team player and perform in a fast-paced environment, including sound prioritization, sense of urgency and multitasking
Excellent written, verbal, and interpersonal communication skills
Demonstrated strong client and customer focus
Minimum of two years of related work experience

Nice To Haves

Bachelor's degree in Business, Supply Chain or related area.
Minimum of two years of customer service experience
SAP Required

Responsibilities

Field inbound calls from customers, and carriers, assess information and take appropriate actions, to include providing relevant details to stakeholders.
Monitor pick-ups and deliveries, communicate delays and reasons to sales and carriers, handle returns, diversions and order changes.
Use defined procedures, to respond and resolve routine logistics issues to provide the best value for the customer and the carrier.
Compile documentation of service incidents to be presented to the management for resolution
You will work under general supervision and independently solve moderately complex clerical, administrative, technical or customer support issues while referring more complex problems to a higher-level staff.
Inventory checks and scheduling, inbound calls.
Other duties as assigned