Warehouse Shift Lead

Levitate•Pembroke, MA

6d•Onsite

About The Position

The warehouse Shift Lead is responsible for overseeing and assisting in daily warehouse operations during their assigned shift. This role ensures efficient order fulfillment, accurate inventory handling, and a safe, organized work environment. The shift lead is the first point of contact for all warehouse staff, providing direction, support, and accountability to meet operational goals and standards.

Requirements

Leadership and Team Oversight
Operations Management
Inventory and Organization
Process and Performance

Responsibilities

Lead and support warehouse staff in day to day operations and special projects
Assign and prioritize tasks for warehouse staff during each shift
Train new employees on warehouse systems, processes, and procedures
Act as the primary point of contact for all warehouse staff questions and concerns
Escalate issues, concerns, or operational challenges to management when necessary
Monitor team productivity and ensure tasks are completed accurately and efficiently, reporting any concerns to management
Oversee and assist in picking, packing, and shipping accuracy for e-commerce orders
Manage customer service emails regarding to product questions, e-commerce issues and resolutions for all associated brands
Oversee and assist in processing e-commerce return orders in an accurate and efficient manner
Oversee and assist in physical deliveries or pick ups of goods
Ensure all outgoing shipments are processed on time and meet company standards for accuracy and quality
Coordinate shipments across multiple carriers (UPS, FedEx, USPS, etc.)
Receive incoming shipments via freight, parcel, or any other delivery methods
Verify incoming shipments are accurate and complete against purchase orders or packing slips
Update inventory systems to reflect received goods accurately
Oversee and assist in preparing products for sale such as labeling, stickering, etc.
Ensure all inventory is properly labeled, stored, and organized
Maintain accurate inventory records and oversee and assist in audits or recounts
Investigate and reconcile inventory discrepancies
Maintain warehouse layout efficiency and product accessibility
Maintain an organized and clean warehouse space
Identify areas where improvements can be made to increase speed, efficiency, and organization
Support overall labor efficiency and productivity targets