Warehouse Service Associate

Galaxy Integrated Technologies•Plainview, NY

7h•Onsite

About The Position

Since 1984, Galaxy Integrated Technologies has been designing and installing state-of-the-art security systems for a variety of commercial, government, education, and health care properties across New England, New York, and New Jersey. We are seeking an experienced Warehouse Service Associate to support technical field service operations and warehouse management for security-focused projects. This role ensures technicians are properly equipped, inventory is accurately managed, and customer service operations run efficiently. This is an in-office position located in Plainview, NY, with a standard schedule of Monday to Friday, 8am to 5pm.

Requirements

Must have a valid driver’s license in good standing and the ability to pass a driver record background check
Inventory management experience in a warehouse environment, preferably handling security or low-voltage equipment
Customer service experience, including professional phone support
Scheduling and dispatching experience
Strong Microsoft Office skills (Excel, Word, PowerPoint)
Highly organized, detail-oriented, and able to manage multiple priorities independently
Strong problem-solving skills and proactive mindset
Ability to lift and move materials as needed
Ability to pass a standard background and security screening
Professional demeanor and team-oriented mindset

Responsibilities

Manage warehouse inventory for security and low-voltage equipment, including receiving, stocking, organizing, and issuing materials
Stage and prepare job materials for field technicians ahead of installations and service calls
Track inventory levels, conduct cycle counts, and maintain accurate records
Support scheduling and dispatching of technicians to service calls and project sites
Handle inbound calls regarding service issues, take initial calls, create and submit service tickets, and ensure the customer account is billed appropriately
Upload and maintain required documentation for service tickets and customer accounts
Coordinate with management regarding inventory as needed
Use service platforms such as Service Titan to process tickets
Provide customer service support via phone, including responding to inquiries and routing service requests
Coordinate equipment returns, repairs, and warranty submissions
Maintain a clean, safe, and organized warehouse environment
Serve as a primary point of contact for technicians regarding parts, tools, and equipment needs
Collaborate with Service, Operations, and Field teams to ensure timely and accurate execution of work
Identify opportunities to improve warehouse processes, inventory management, and field support standards