Warehouse Returns Dept. Senior - 2nd Shift, Mon-Thurs

JP Boden Services, Inc.•Pittston Township, PA

2h•Onsite

About The Position

Provide support to the Returns Department and Team Leader by handling and carrying out operational tasks and administrative functions that will drive effective daily operations and support departmental employees in their accuracy and productivity.

Requirements

Must be 18 years of age or older
Professional written and oral communications skills
Basic proficiency in Microsoft Word, Excel and email
Strong and courteous interpersonal skills with a positive attitude
Adaptable and open to change
Ability to multi-task and prioritize
Ability to read, write, speak and understand English
Ability to understand and adhere to all safety guidelines and procedures

Responsibilities

Review customer paperwork for data protection purposes and ensure accurate disposition within the site
Correct mis-labelled product, reprint labels as needed
Communicate stock issues to the team, collect problem stock and package accordingly
Log labelling errors and review with employee to correct
Record details on customer returns dated past 1 year on faulty spreadsheet log; communicate issues to Contact Center team to relay to customers
Provide direction and support to Warehouse Associates, assisting them in their accuracy and productivity
Active participation in start-up and/or end-of shift responsibilities
Assist Team Leaders in effectively staffing areas based on available work and reports
Support Team Leader in engaging and motivating the team to meet and exceed departmental goals and productivity standards
Provide training support and guidance to new and existing employees on the proper way to refurbish returned items to stock
Track and maintain individual hourly productivity rates by reviewing reports and entering data for calculation of employee productivity incentives
Ensure workstations are properly stocked with supplies and equipment is in good working condition, communicate any supply needs/system failures to Team Leader
Help to maintain clean and organized working and staging areas; Work with Facilities and Safety team members to ensure a safe working environment
Communicate with the management team to provide timely, accurate and relevant information and updates verbally and via email
Provide administrative and clerical support to the department and Team Leader
Assign, execute and oversee special warehouse projects
Collaborate with the area Manager to provide coverage of essential departmental functions in the event of a short-term absence of the Team Leader
Demonstrate acceptable workplace behaviors
Maintain acceptable attendance standards
Develop and maintain positive working relationships with all Boden teams
Participate as an active and positive team member in all areas, improving efficiencies
Use Microsoft suite programs and email to communicate with Management team
Additional duties as needed and/or assigned