Warehouse Returns Department Supervisor

JP Boden Services, Inc.•Pittston Township, PA

22h•Onsite

About The Position

Manage, lead and motivate a team of employees through daily activities ensuring customer returns are processed accurately and refurbished to the Boden brand expectations. Assist the warehouse managers in creating and maintaining the Boden culture that supports and encourages training and cross-functional teams.

Requirements

Minimum of one year in a Senior Warehouse Associate role or equivalent
Previous management experience preferred
Proficiency in Microsoft Office: Word, Excel
Strong verbal and written communication skills
Adaptable and open to change
Ability to work in changing and fast paced environment
Flexible working hours

Responsibilities

Ensure customer returns are processed in line with established departmental metrics and reflect the Boden brand expectations
Collaborate with Contact Center to ensure customer journey expectations are met by raising issues and discussing areas of improvement
Identify and raise any carrier issues
Ensure departmental tasks are carried out by assigning and overseeing team performance
Provide daily direction and communication to employees to ensure key department metrics are met
Effectively manage staffing levels based on available work, working in conjunction with other Team Leaders to best utilize talent across the warehouse
Lead, motivate, and develop the departmental Senior or Senior-in-Training, if applicable
Hold employees accountable to policies by identifying and addressing violations by delivering disciplines following guidance from HR
Handle termination discussions and leaver forms following guidance from HR
Maintain time and attendance tracking and reporting accurately for department employees
Ensure accurate records of hours, KPI, and productivity data are calculated and reported in a timely manner
Actively coach team members and provide feedback to meet and exceed productivity expectations
Follow and deliver on the Boden leadership behaviors of a people manager
Create and maintain a high-quality work environment to encourage team members to perform at their highest level
Establish work procedures and processes that support the company, departmental standards and strategic directives
Collaborate and effectively communicate with fellow Team Leaders and Managers regarding cross-functional needs and issues including staffing, shared work functions and employee issues
Meet with direct reports regularly, off the floor, to discuss employee performance, departmental metrics and goals, and to keep an open line of communication
Conduct and deliver effective and meaningful performance evaluations
Actively engage in problem-solving and continuous improvement activities
Interview and select prospective employees for open warehouse positions
Ensure adequate training for all new hires is provided
Maintain consistent and reliable presence for team and operations during scheduled shifts
Use appropriate judgement in upward communication regarding departmental or employee concerns
Develop and maintain a positive working relationship with all Boden teams
Attend and participate in regularly scheduled and impromptu meetings
Participate as an active and positive team member in all areas, improving efficiencies
Ensure and support compliance of occupational health and safety guidelines, processes and procedures
Other related duties as needed and/or assigned