Warehouse Planner

Incora•Taylor, MI

About The Position

Our Incora Story is really taking off – we’d love you to join us for the journey. We are currently seeking an exceptional Warehouse Planner here at Incora. As the leading supply chain solutions business in the aerospace industry our customers are at the heart of our business. The Warehouse Planner is accountable for serving as the pivotal point of warehouse operations regarding communication. The Warehouse Planner will maintain clear and accurate records of incoming communications and initiations of orders; and initiate the order process; or research, clarify or supply order information as needed, to resolve order issues that may arise. About You: Know, understand, and incorporate the Incora philosophy, value and vision in all business behavior, practice and decisions Maintain up to date knowledge of Incora customer requirements, products, and distribution methods and timing Maintain positive working-relationships with all inter-working departments and personnel Provide excellent customer service with the intention of building and maintaining customer relationships through fast and accurate processing of requests from internal and external customers Respond promptly, professionally, and with appropriate detail to customer inquiries pertaining to order information/status, product availability, and/or the plan of action as approved by management to support customer requirements and on time delivery throughout the day Prioritize orders based on urgency of product needed, specifications, and shipping and delivery requirements Ensure initial order information, changes, and updates are communicated to all respective parties to ensure smooth processing and on-time delivery Investigate and attempt to resolve customer issues in alignment with established company policies, procedures, and work instructions Clearly document, organize, and maintain records of incoming sales orders, and follow up communications for query, as needed Ensure that all reports and required forms are submitted correctly and in a timely manner to internal and external customers Ensure optimal performance of planning and expediting teams within the warehouse by recommending and implementing actions to improve productivity, increase effectiveness, and reduce costs Attend regularly scheduled or impromptu department or company-sponsored meetings and training, as required More About You: High School Diploma or GED is required Experience Minimum of 2 years previous experience in warehousing, supply chain, distribution, order processing, and/ or shipping is required. Most importantly you will be passionate about our Incora Values and exceeding customer expectations. Courage Take ownership for issues and problems. Collaboration Share knowledge and experience with others Commitment – Focus on ensuring internal and external customer expectations is met in a timely way. Community – We value our world and everyone who shares it. What Incora can offer you: An exciting package that includes great salary and benefits you would expect from a growing ambitious company, a chance to work in a first-class brand-new environment but most importantly we will offer you the chance to become part of our Incora story. We want you to share in the success of Incora, so every employee is eligible for one of our incentive's programs. Incora offers 8 Paid Holidays with 2 additional Floating Holidays for all Full-Time employees. Full-Time Exempt employees are part of Incora’s FlexTime policy, as well as 80 hours of Exempt Sick time. Family friendly policies such as 2 weeks paid parental leave. We believe every little help by offering a generous discount portal only available to Incora employees vis Perkspot. Employers paid Group Life Insurance at 1x salary, STD, and LTD. Incora offers a 401K plan with company match. Very importantly we want to be with you to help your career take off and become part of the Incora Story. So, if you feel you have all of this, and want to be part of developing the Incora Story apply now we can’t wait to hear from you We are an Equal Employment Opportunity (EEO) employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law Incora™ is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission critical. With a strong foundation in the aerospace and defence markets, we also utilize our expertise to serve industrial manufacturing, marine, pharmaceuticals, and beyond. We manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services. We pride ourselves on offering: -Industry-leading capabilities -Innovative solutions -Greater customer value -Trusted supplier relationships -Business growth and operational efficiency

Requirements

High School Diploma or GED is required
Minimum of 2 years previous experience in warehousing, supply chain, distribution, order processing, and/ or shipping is required
Passionate about our Incora Values and exceeding customer expectations
Courage Take ownership for issues and problems
Collaboration Share knowledge and experience with others
Commitment – Focus on ensuring internal and external customer expectations is met in a timely way
Community – We value our world and everyone who shares it

Responsibilities

Accountable for serving as the pivotal point of warehouse operations regarding communication
Maintain clear and accurate records of incoming communications and initiations of orders
Initiate the order process; or research, clarify or supply order information as needed, to resolve order issues that may arise
Maintain up to date knowledge of Incora customer requirements, products, and distribution methods and timing
Maintain positive working-relationships with all inter-working departments and personnel
Provide excellent customer service with the intention of building and maintaining customer relationships through fast and accurate processing of requests from internal and external customers
Respond promptly, professionally, and with appropriate detail to customer inquiries pertaining to order information/status, product availability, and/or the plan of action as approved by management to support customer requirements and on time delivery throughout the day
Prioritize orders based on urgency of product needed, specifications, and shipping and delivery requirements
Ensure initial order information, changes, and updates are communicated to all respective parties to ensure smooth processing and on-time delivery
Investigate and attempt to resolve customer issues in alignment with established company policies, procedures, and work instructions
Clearly document, organize, and maintain records of incoming sales orders, and follow up communications for query, as needed
Ensure that all reports and required forms are submitted correctly and in a timely manner to internal and external customers
Ensure optimal performance of planning and expediting teams within the warehouse by recommending and implementing actions to improve productivity, increase effectiveness, and reduce costs
Attend regularly scheduled or impromptu department or company-sponsored meetings and training, as required