Warehouse & Parts Department Coordinator

United States Luggage•Hauppauge, NY

3d•Onsite

About The Position

Briggs & Riley is seeking a dependable, organized, and detail-oriented Warehouse & Parts Coordinator to support our Lifetime Warranty and repair operations. This is a hands-on position responsible for fulfilling parts requests, maintaining accurate inventory, and keeping the Parts Department organized and running efficiently. The ideal candidate enjoys working in a fast-paced environment, is comfortable balancing computer-based and physical tasks, and takes pride in accuracy and follow-through.

Requirements

Strong organizational and time-management skills.
Excellent attention to detail and commitment to accuracy.
Dependable and able to manage multiple priorities in a fast-paced environment.
Strong computer skills with the ability to learn new software and systems.
Clear communication skills and the ability to work effectively with multiple departments.
Comfortable performing hands-on warehouse responsibilities, including picking, packing, shipping, and inventory handling.
Ability to lift at least 40 lbs.
Forklift certification and experience.

Nice To Haves

Previous experience in inventory management, shipping and receiving, warehouse operations, or parts fulfillment.
Experience working with inventory-management systems.
Experience in warranty or repair operations.
Experience with Zendesk or a similar customer-service platform.

Responsibilities

Pick, pack, and ship parts orders for authorized repair centers, customers, and our internal repair team.
Review and process parts requests through our internal systems and Zendesk.
Verify orders for accuracy and work with internal teams to resolve incomplete or unavailable parts requests.
Maintain accurate inventory levels and replenish parts needed for daily repair operations.
Organize parts and storage areas for quick, efficient retrieval.
Monitor stock levels and communicate replenishment needs to help prevent shortages.
Assist with cycle counts, physical inventories, and inventory audits.
Communicate order status, inventory issues, and recurring problems to the appropriate teams.
Work closely with Warranty, Repairs, Warehouse, Customer Experience, and Facilities.
Help maintain a clean, safe, and organized Parts and Warehouse environment.
Assist with general warehouse and facilities duties as needed.