Warehouse Operations Supervisor

PGL•Atlanta, GA

About The Position

The Warehouse Operations Supervisor oversees warehouse safety and security, shipping and routing, work assignments, fulfillment, inventory, and distribution activities. The role supervises internal resources to meet daily objectives, supports wholesale and ecommerce fulfillment, facilitates inventory and cycle counts, and provides timely operational data for KPI management and customer communications. The supervisor responds to customer and shipper questions or complaints and builds working relationships with clients and colleagues. The position also involves inspecting warehouse, fleet, and equipment conditions; arranging testing, maintenance, repairs, or replacements; coordinating pickups and deliveries; tracking shipments; and developing standard and emergency operating procedures. The supervisor may support facility changes or expansion and perform hands-on warehouse work, including moving, sorting, packing, labeling, loading, and unloading goods. The role is based at the ATL Station in College Park, Georgia, and is full-time with a variable shift. Travel is negligible.

Requirements

5–7 years of progressive supervisory experience in freight forwarding, warehousing, and/or warehouse fulfillment operations.
Inventory and production planning experience.
Experience with requisite compliance and regulatory requirements.
Willingness to work a variable schedule, including overtime, weekends, and holidays.
Industry-related degree and/or certification.
Knowledge of transportation, customer and personal service, administration and management, production and processing, public safety and security, personnel and human resources, computers and electronics, education and training, mathematics, and economics and accounting.
Skills in active listening, personnel resource management, speaking, critical thinking, time management, complex problem solving, coordination, judgment and decision making, monitoring, and reading comprehension.
Abilities in oral comprehension and expression, problem sensitivity, written comprehension and expression, deductive and inductive reasoning, near vision, speech clarity, and speech recognition.

Nice To Haves

Hazmat certification.

Responsibilities

Plan, develop, or implement warehouse safety and security programs and activities.
Issue shipping instructions and provide routing information to coordinate delivery times and locations.
Review invoices, work orders, consumption reports, and demand forecasts to estimate peak delivery periods and assign work.
Organize requests, facilitate open action items, and provide timely notifications and communications.
Supervise internal resources in executing daily objectives and requests.
Facilitate wholesale and ecommerce fulfillment operations.
Facilitate and supervise inventory and cycle count processes.
Provide accurate, timely data for KPI management and customer communications.
Inspect warehouses, vehicle fleets, and equipment, and arrange testing, maintenance, repairs, or replacements.
Schedule or monitor air or surface pickups, deliveries, and product or material distribution.
Respond to customer or shipper questions and complaints about storage and distribution services.
Develop and document standard and emergency procedures for receiving, handling, storing, shipping, or salvaging products or materials.
Implement facility modification or expansion plans, including equipment purchases and changes to space allocation or structural design.
Track and trace goods in transit and expedite orders when needed.
Pack containers and re-pack damaged containers; attach identifying tags or markings.
Read work orders or follow oral instructions to determine assignments and material or equipment needs.
Record quantities handled or moved using production sheets or work tickets.
Move freight, stock, and other materials by hand or with trucks, tractors, or other equipment.
Sort cargo before loading and unloading.
Measure, weigh, or count products and materials; signal directions or warnings to coworkers; use a two-way radio or mobile phone.
Perform safety inspections, maintain a safe work environment, clean work areas, and handle or fit heavy objects.
Package, wrap, load, unload, or stack goods and operate packaging or banding equipment, forklifts, lift trucks, pallet jacks, and hand or power tools.
Train and teach others; inspect equipment or materials; monitor processes and surroundings; and organize, plan, and prioritize work.