Warehouse Operations Manager

A. Duie Pyle, Inc•Westfield, MA

36d

About The Position

As a Warehouse Operations Manager for A. Duie Pyle, you will be responsible for overseeing day-to-day operations on assigned shift while enforcing all safety policies & practices, ensuring training and development of new and existing Pyle employees, and providing a safe and productive work environment.

Requirements

Must have a minimum of 3 years' experience with Warehouse Management System technology including RF Scan Guns, Label Printers. Prefer experience with Koerber/High Jump and or SAP
Strong knowledge of Warehouse processes
Flexibility to adjust and perform during varying levels of work demand, including being flexible with work hours. Must be able to work extended days and weekends, as needed and directed (hours must mirror those of his/her assigned shift)
Good communication skills; excellent attention to detail and decision making skills
Team oriented with good interpersonal skills; ability to consistently demonstrate initiative
Must be confident as the face of Pyle to our customers during new startups and through daily interaction
Must have working knowledge of computer programs to include Outlook, Excel, Google Products, Teams, Zoom
Ability to operate a forklift and other warehouse equipment
Occasional lifting of up to 50 lbs. may be required
Ability to lead a team of office and warehouse staff as well as ability to interact with truck drivers

Responsibilities

Daily interaction with warehouse customers' teams. This includes their clerical staff, management, inventory team, sales group, 3rd party transportation providers, etc
Ensuring the staff on the assigned shift is meeting service level objectives
Overseeing warehouse productivity on assigned shift
Managing risk; supervising and enforcing safety policies and best practices
Coordinating and ensuring the training of Warehouse associates, including forklift certification(s)
Developing staff by setting clear expectations, providing feedback, teaching and coaching
Documenting performance-related activity in the warehouse; developing a plan of action to correct negative situations
Working with Warehouse Leadership and HR to ensure adherence to Company Policies
Overseeing Quality Audit process and ensure consistent adherence to disciplinary guidelines
Responsible for managing customer inventory accuracy and quality assurance processes
Handle customer inquiries that need additional approval or require investigation to resolve
Working a flexible schedule in order to meet Customer and Company needs, which may include extended shifts and weekend work; maintain consistent adherence to schedule