Warehouse Operations Manager

50Floor•Valley View, OH

About The Position

We are seeking a results-driven Operations Manager (OM) with a strong background in Operations, construction, home renovation , or related trades to join our branch leadership team. This role directly supports the General Sales Manager (GSM) in overseeing all aspects of branch operations; ensuring projects run smoothly from warehouse to job site, managing third-party installation vendors, and delivering an exceptional customer experience. A key focus of this position is driving branch revenue while maintaining high-quality workmanship and service standards. The ideal candidate will have proven experience in flooring or construction or renovation project management, warehouse operations, and customer service. You should be skilled in leading and motivating teams, coaching contractors and staff, and ensuring field execution meets both safety and quality expectations. A "hands-on" leader with a problem-solving mindset and the ability to adapt in a fast-paced environment will thrive in this role. We're looking for someone ambitious, team-oriented, and ready to grow within our organization. Flexibility, ownership of results, and a willingness to travel or relocate for advancement are highly valued.

Requirements

3+ years of experience in operations management, construction, home renovation, or related field
Proven track record of leading teams and driving performance in a service or project-based business
Knowledge of flooring products and installation processes (hardwood, carpet, tile, laminate, etc.) strongly preferred
Bachelor's degree in business, construction management, or equivalent experience (preferred)
Valid driver's license with a clean driving record
Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)
Ability to effectively train individuals and small groups
Availability Monday-Friday (starting at 7 AM or earlier), with alternating Saturdays and after-hours call flexibility
Willingness to travel 25-50% within a 75-mile radius for site visits and branch support
Strong problem-solving ability with a proactive, solutions-oriented mindset
Solid judgment and decision-making skills with the ability to balance business, customer, and employee needs
Excellent communication and leadership skills; able to influence and motivate at all levels
Positive, energetic presence with strong interpersonal skills to connect with contractors, customers, and staff
Highly organized with the ability to prioritize and manage multiple projects in a fast-paced environment
Self-starter who thrives independently while remaining collaborative and team-focused
Comfortable adapting to shifting demands and deadlines in a growing organization

Nice To Haves

Knowledge of flooring products and installation processes (hardwood, carpet, tile, laminate, etc.) strongly preferred
Bachelor's degree in business, construction management, or equivalent experience (preferred)

Responsibilities

Partner with the GSM to oversee branch operations, training programs, and profitability goals
Manage, coach, and develop operations staff to achieve performance targets
Lead team and contractor training sessions covering safety, installation quality, and customer service best practices
Oversee onboarding and performance management of contractors and subcontractors
Conduct on-site visits to resolve service issues, verify installation quality, and ensure compliance with standards
Handle escalated customer concerns with urgency, professionalism, and resolution focused outcomes
Step in for the General Manager as needed during absences or high-volume project periods

Benefits

Casual work environment
Team building events such as doughnut day, holiday luncheons, barbecues, etc.
Medical Insurance with several plan options including a Health Savings Account
Prescription Drug Coverage
Dental Insurance
Vision Insurance
Life Insurance and AD&D
Short-term & Long-term Disability
Ancillary Insurance for Accident, Critical Illness, Long-term dependent care, and more...
Paid Holidays
Vacation time that grows with years of service
Sick time
An employee discount purchasing program