Warehouse Operations Manager

Runwise•New York, NY

7d•$100,000 - $120,000•Hybrid

About The Position

Runwise is seeking a Warehouse Operations Manager to lead day-to-day warehouse execution, procurement coordination, and inventory operations across our growing field services organization. This is a critical management role responsible for translating strategy into execution—owning warehouse performance, people management, and process discipline while partnering closely with senior operations leadership. THE TEAM Runwise (www.runwise.com) is a fast-paced, customer-focused climate-tech startup that controls and runs the key energy systems (heating, cooling, water, etc…) in 8000+ buildings throughout the US. Runwise’s unique hardware and software service significantly reduces energy usage, substantially lowering costs and carbon output. As of today, Runwise’s technology takes the equivalent of 100,000 cars worth of carbon emissions off the road each year. Runwise is headquartered in New York City with established markets in Chicago, Boston, and Washington D.C. THE ROLE As Warehouse Operations Manager, you will be responsible for end-to-end warehouse operations, including inventory accuracy, procurement execution, picking/packing workflows, and team performance. You will directly manage warehouse associates, procurement specialists, and/or area managers, serving as the primary operational owner beneath senior leadership. This role requires someone who is hands-on but systems-minded—comfortable on the floor when needed, but focused on building scalable processes, standard work, and accountability as Runwise continues to grow. You will work cross-functionally with Field Operations, Scheduling, Onboarding, Logistics, Engineering, Product Management, and Vendors to ensure the right materials are in the right place at the right time—without excess cost or downtime.

Requirements

4+ years of warehouse, inventory, or operations experience (with at least 1–2 years in a leadership or supervisory role)
Experience managing people and workflows in a physical operations environment
Strong analytical skills with high attention to detail
Ability to work cross-functionally and manage competing priorities
High School diploma or GED required (Bachelor’s degree a plus but not required)

Responsibilities

Own daily warehouse operations including receiving, storage, picking, packing, staging, and outbound shipments
Ensure install kits, service call bags, and technician van stock are built, replenished, and accurate
Maintain warehouse organization, cleanliness, safety, and layout optimization
Support hands-on execution during peak periods or operational escalations as needed
Directly manage and develop warehouse associates, procurement staff, and/or area managers
Set clear expectations, workflows, and performance standards
Coach team members on accuracy, efficiency, and process adherence
Act as the primary escalation point for warehouse-related issues
Oversee inventory levels, cycle counts, and reconciliation processes
Partner with procurement to forecast demand and align supply with installation and service volume
Monitor purchasing activity, spending controls, and vendor performance
Participate in vendor and manufacturer calls as the operational representative
Identify inefficiencies and implement process improvements across warehouse and inventory workflows
Develop, document, and enforce SOPs
Improve picking accuracy, throughput, storage utilization, and inventory visibility
Utilize tracking tools and data to drive operational decisions and continuous improvement
Work closely with Field Operations and Scheduling to anticipate material needs
Coordinate logistics and shipment timing to meet operational SLAs
Communicate clearly with stakeholders across all levels of the organization