Warehouse Operations Manager

50Floor•Jacksonville, FL

About The Position

We are seeking a results-driven Operations Manager (OM) with a strong background in Operations, construction, home renovation , or related trades to join our branch leadership team. This role directly supports the General Sales Manager (GSM) in overseeing all aspects of branch operations; ensuring projects run smoothly from warehouse to job site, managing third-party installation vendors, and delivering an exceptional customer experience. A key focus of this position is driving branch revenue while maintaining high-quality workmanship and service standards. The ideal candidate will have proven experience in flooring or construction or renovation project management, warehouse operations, and customer service. You should be skilled in leading and motivating teams, coaching contractors and staff, and ensuring field execution meets both safety and quality expectations. A "hands-on" leader with a problem-solving mindset and the ability to adapt in a fast-paced environment will thrive in this role. We're looking for someone ambitious, team-oriented, and ready to grow within our organization. Flexibility, ownership of results, and a willingness to travel or relocate for advancement are highly valued.

Requirements

3+ years of related experience including experience driving performance and leading teams
Must possess a valid driver's license and acceptable driving record
Basic MS Office skills (Excel, Word, PowerPoint, and Outlook)
Must be able to effectively articulate and train one on one or small groups
Problem solver who takes a proactive approach to resolve issues with a sense of urgency and improve service
Good judgment with the ability to make decisions with discernment, considering all sides
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
Positive, dynamic, and enthusiastic personality
Superior interpersonal skills with the ability to interact and communicate and build relationships with various personalities
Self-starter who can work independently with the motivation to grow
Flexible and able to manage shifting priorities or demands in a growing, fast-paced organization with a matrix management reporting structure
Efficient and organized with the capability to prioritize and use time effectively

Nice To Haves

Experience within the home improvement industry preferred but not required
Familiarity with diverse flooring products (hardwood, carpet, tile, laminate, etc.) is a plus
BA/BS or equivalent combination of education and experience preferred

Responsibilities

Support branch GM in all aspects including, training, maintaining quality and service standards, and profitability
Manage, coach, and monitor operations team
Lead educational meetings to drive performance and ensure representative's knowledge base
Assists in onboarding contractors
Address and resolve escalated customer issues to ensure timely, satisfactory settlement
Perform site visits for service issues or to verify the quality of installation vendor's work
Fill in for GM during planned or unplanned time off, high-volume periods, etc.

Benefits

Casual work environment
Team building events such as doughnut day, holiday luncheons, barbecues, etc.
Medical Insurance with several plan options including a Health Savings Account
Prescription Drug Coverage
Dental Insurance
Vision Insurance
Life Insurance and AD&D
Short-term & Long-term Disability
Ancillary Insurance for Accident, Critical Illness, Long-term dependent care, and more...
Paid Holidays
Vacation time that grows with years of service
Sick time
An employee discount purchasing program