Warehouse Operations Manager

ID Logistics US•Hanover Township, PA

13d•$82,000 - $95,000•Onsite

About The Position

The Operations Manager is responsible for managing all aspects of a supply chain operation. The Operations Manager provides overall direction and oversight in the areas of performance, safety, P&L management, customer relations, continuous improvement, and associate development across multiple sites.

Requirements

High school diploma or GED; equivalent combination of education and experience will be considered.
5+ years of management experience within a high-volume, fast-paced 3PL, distribution, or warehouse operation.
Proven experience supporting high-volume e-commerce environments.
Strong expertise in inbound and/or outbound operations.
Demonstrated critical thinking, problem-solving, and analytical reasoning abilities.
Ability to collaborate effectively with diverse teams and varying communication styles.
Proficiency with Microsoft Office, database systems, WMS platforms, and performance/metrics monitoring tools.
Excellent presentation, written communication, and verbal communication skills.
Experience with Lean, Six Sigma, or Kaizen methodologies preferred.
Exceptional organizational skills and attention to detail.
Flexibility to work varying schedules as required by operational demands.

Nice To Haves

Bachelor’s degree in Supply Chain, Logistics, Business, or a related field.
Prior experience in a 3PL environment.
Familiarity with ADP systems, including Workforce Now, is a plus.

Responsibilities

Direct the operations of distribution, packaging, and transportation to achieve company objectives and meet customer expectations.
Evaluate overall operations and develop short and long-term goals to meet organizational objectives.
Oversee all warehousing, distribution, packaging and transportation operations to ensure company and customer requirements are met.
Focus on continuous improvement and make decisions about enhancing value, service and effectiveness, and profitability.
Direct and oversee programs to ensure safety of all associates, equipment and property.
Ensure compliance with all company, customer, and government regulatory requirements.
Directly manage budget and P&L for operations.
Develop work plans ensuring appropriate staffing levels, managing labor costs, overtime and retention.
Maximizes quality and productivity by understanding and mastering all job standards for each function and evaluating performance variances in order to identify root cause, corrective action and training needs.
Participate in the collection of performance measurements per customer, vendor and/or site requirements.
Prepares and submits weekly and monthly reports.
Deliver a consistent, high-performance experience to our associates and customer.