Warehouse Operations Manager - Lewisville, TX Bilingual English / Mandarin Required

Norman International Inc.•Lewisville, TX

3d•$85,000 - $100,000•Onsite

About The Position

Norman Window Fashions, a leading manufacturer of window coverings, is seeking a hands-on Warehouse Operations Manager for its Lewisville, TX facility. This role will oversee all aspects of warehouse operations, including employees, drivers, 3PL coordination, logistics, and administrative tasks. The manager will be responsible for daily functions such as receiving, sorting, inventory control, picking, packing, shipping, order fulfillment, safety compliance, reporting, and process improvement. A key requirement for this position is bilingual proficiency in English and Mandarin, along with experience in TMS and WMS systems for managing shipments, inventory, transportation, and operational accuracy.

Requirements

5+ years of warehouse, logistics, distribution, operations, or supply chain experience.
Bilingual in English and Mandarin required.
Punctual, reliable, and accountable, with strong execution, follow-through, and problem-solving skills.
Experience using WMS (Warehouse Management Systems) required.
Experience using TMS (Transportation Management Systems) required.
Experience supervising warehouse employees, drivers, or logistics teams.
Strong knowledge of shipping, receiving, inventory control, order fulfillment, and transportation coordination.
Strong Microsoft Office skills, especially Excel, Word, and Outlook.
Knowledge of OSHA and warehouse safety best practices.
Strong leadership, communication, organizational, and problem-solving skills.
Must have a valid driver's license, reliable automobile, and current auto insurance.

Nice To Haves

Experience working with 3PL providers, carriers, or logistics partners preferred.
Forklift certification and warehouse equipment experience preferred.
Truck driving training experience preferred.

Responsibilities

Oversee daily warehouse operations, employees, and drivers.
Manage receiving, inventory control, picking, packing, shipping, and order fulfillment.
Use WMS systems to maintain inventory accuracy, process warehouse activity, perform cycle counts, and generate reports.
Use TMS systems to coordinate transportation, routing, carrier activity, shipment tracking, freight documentation, and delivery updates.
Coordinate with 3PL providers, carriers, vendors, and internal departments.
Maintain accurate shipping, receiving, carrier, equipment, and warehouse records.
Prepare reports and track KPIs related to inventory accuracy, order fulfillment, productivity, safety, freight, and operating costs.
Ensure compliance with OSHA guidelines, company policies, and warehouse safety standards.
Train, coach, and manage warehouse personnel.
Improve warehouse processes, reduce errors, and support cost control.
Maintain a clean, organized, safe, and tour-ready facility.