Warehouse Operations Manager - MBTA

UNIPART SERVICES AMERICA•West Bridgewater, MA

9d•Onsite

About The Position

The role of the Warehouse Operations Manager is to oversee the efficient, safe and high quality operations of the West Bridgewater warehouse to ensure delivery exceptional performance to MBTA and an engaged working environment for our personnel. Warehouse Operations Manager will be expected to learn, fully understand and work within “The Unipart Way” while adopting lean management principles and approach.

Requirements

Bachelor’s Degree or equivalent experience
5+ years of previous leadership experience
8+ years of Warehouse and Distribution experience
Excellent leadership and people skills
Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
Ability to take ownership and responsibility to achieve desired results and KPIs.
Intermediate knowledge of Oracle functions/transactions or similar WMS
Intermediate knowledge of Microsoft Excel, Word and PowerPoint
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
Ability to deal with conflict and maintain a engaged and productive work environment
Ability and willingness to be flexible with working hours to meet operating needs of the business
Ability to travel as required to meet the needs of the business
Valid Driver’s License and clean driving record

Responsibilities

Management and delivery of all agreed KPI’s and levels of customer satisfaction, quality, delivery and cost, driving the operation towards customers excellence
Ensure site meets budget targets; develop and implement necessary countermeasures to ensure financial performance
Ensure delivery of all daily BAU activities of the warehouse, including outbound, inbound, returns, processing flows, productivity and quality
Schedule and oversee warehouse team to meet volume demands and manage the flow and quality of the work to maximize efficiency and minimize overtime
Maintain a safe, healthy & secure work environment by establishing, following and enforcing standards and procedures
Ensure Environmental, Health & Safety and Security requirements are met by complying with Group policies and procedures and all relevant legal regulations
Ensure secure measures are in place and proper guidelines followed to ensure the safeguard of Unipart/Client people, processes and assets (including inventory)
Develop and Implement action plans to rectify any off target KPI and SLA performance, providing relevant and timely updates to senior management of progress
Monitor and manage operational goals to deliver service improvement and efficiency
Maintain a positive working relationship with internal stakeholders and customers
Oversee the recruitment, selection and onboarding of employees into the operations
Supervise, organize, direct and train employees to deliver high quality services, leading by example and actively engaging employees in the warehouse
Knowledgeable in company policies and handbook to ensure compliance
Maintain a professional and business like appearance at all times, ensuring promptness at meetings
Maintain confidentiality
Identify areas for personal development to improve performance in role and actively seek ways to improve
Other duties as may be assigned