Warehouse Operations Manager
About The Position
The person in this role is the on-site leader responsible for the performance, safety, and growth of a single-site warehouse operation based in Kernersville, NC. This role owns all daily site operations, facility maintenance, and workforce leadership while serving as a key customer-facing representative of the business. This position is ideal for an operational leader who thrives in hands-on environments, takes pride in ownership, and is motivated to grow a business through strong execution and partnership with other business unit leaders and sales. We are looking for someone who is a proactive problem solver and that has keen attention to detail, motivated by success and the opportunity for growth.
Requirements
- 5+ years of experience in facilities, storage, logistics, and/or site operations
- Proven experience leading teams in an operational environment
- Strong working knowledge of forklifts and material handling operations
- Customer-facing experience with the ability to build trust and credibility
- Strong leadership, organization, and problem-solving skills
- Well developed technical skills utilizing MS Office suite and ability to use other software/technology as needed
Responsibilities
- Oversee all daily storage and site operations to ensure efficiency, safety, and service excellence
- Manage facility maintenance, cleanliness, and preventative maintenance programs
- Operation and maintenance of warehouse equipment (i.e. forklifts, pallet jacks) safely and efficiently
- Lead and manage site personnel including forklift operators, sanitation staff, and general labor
- Ensure safe operation of material handling equipment and proper training/certification
- Manage staffing, scheduling, performance, and employee development
- Own site safety performance and promote a strong safety-first culture
- Conduct periodic safety meetings, audits, and incident follow-up
- Serve as the primary point of contact for customers at the site
- Build strong customer relationships through proactive communication and problem-solving
- Take full ownership of the site as a business unit, including service quality and operational performance
- Identify opportunities to improve utilization, expand services, and drive growth
- Partner with Sales on customer tours, new business opportunities, and customer onboarding
- Provide operational insight to support pricing, proposals, and growth initiatives
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
