Warehouse Operations Manager (North Region)

Refresco•City of Dunkirk, NY

1d•Remote

About The Position

The Warehouse Operations Manager is responsible for overseeing and assisting Plant Warehouse Managers with KPI data, identifying trends, and aiding in process improvement to enhance these metrics. This role involves managing the Warehouse KPI Data Tracker and Scorecard to ensure goals and expectations are met. The Manager will conduct Warehouse Gap Analysis audits across all warehouses to ensure adherence to Refresco Warehouse Standards, working directly with Plant Warehouse Managers to address any identified gaps. Additionally, the role will assist in setting up 3PL warehouses, including training warehouse associates, and play a key part in SAP implementations in plants. The Manager will collaborate with the Senior Manager of Operations on Pallet Handling requirements and oversee the implementation and training for the Web-based Dock Schedule tool.

Requirements

Experience in Food/ Beverage Manufacturing preferred
Proficient in Excel, Word, SAP and Power Point
Proven Leadership experience in a Production environment
Proven understanding and experience with financial processes including budgeting.
Must have excellent communication skills and the ability to develop a team environment promoting internal growth.
Strong troubleshooting and analytical skills.
Initiative, the ability to work independently, strong customer service orientation, strong written and verbal skills and flexibility, vision and creativity.
High level of accountability, quality and innovation (strives for high performance, emphasizes problem prevention, develops ideas for improvement, document new processes, and ensures accuracy of information.
Ability to prioritize and multi-task in an organized, detailed manner, given limited time frames.
Undergraduate degree in a related field.
7+ years relevant work experience in warehouse logistics management

Nice To Haves

APICS designation an asset.

Responsibilities

Adhere to all health and safety policies/procedures, Good Manufacturing Practices (GMPs) and wear the required personal protective equipment (PPE) while in the warehouse or production areas.
Responsible to adhere to food quality and food safety as per quality standards and/or Safe Quality Food requirements.
Schedule, communicate, and plan warehouse audits for all warehouses and ensure they are completed in a timely manner.
Document audit gaps and set follow up and completion dates.
Document and communicate audit scores on a quarterly basis.
Work with Warehouse Managers on development of missing but required Warehouse documents and share within the warehouse network.
Set the environment of the company by demonstrating our values, standards, and practices.
Manage Warehouse KPI Scorecard. Update Warehouse Tracker as required.
Review Warehouse KPI data and trends and work with Warehouse Managers on reversing negative trends and acknowledging positive data.
Complete the KPI Scorecard every week, chart/graph data and submit to Sr. Manager Warehouse Operations
Daily monitoring of the Web-Based Dock Schedule mailbox for carriers. Work with Warehouse Operations Analyst on carrier setup, warehouse dock schedules and carrier utilization of the dock schedule tool.
Plan and execute logistics needs with trucking firms to ensure timely pick-up and delivery of shipments, while minimizing overall freight costs.
Train and support planned SAP implementations and the of supporting of warehouse activities.
Developing and implementing policies, procedures and SOPs to ensure consistent quality and operating efficiency.
Train 3pl warehouse providers in SAP warehouse operations. Work with Refresco Warehouse Manager on the integration with 3pl providers including specified warehouse inventory relocation, shuttle operation and truck loading process to meet Refresco standards.
Manage Dunnage and Void filler budget and usage in required warehouses and specific freight lanes.
Leads and directs the work of other employees and has responsibility for personnel actions including hiring, performance management, and termination.
Provides training, direction and instruction and conducts performance evaluations.
Provides guidance and training on work standards and expected outcomes.
Accountable for planning and evaluating performance, staff training and development, recruitment and may contribute to pay recommendations.

Benefits

Medical/Dental/Vision Insurance
Health Savings Accounts and Flexible Spending Accounts
Life and AD&D Insurance, critical illness, hospital indemnity, and accident insurance
Short-term disability and long-term disability
Pet Insurance
Legal Benefits
401(k) Savings Plan with Company Match
12 Paid Holidays
10 Vacation Days and 5 Paid (Sick) Time Off Days
Well-being Benefit
Discount and Total Reward Programs
Eligibility for performance-based bonuses