Warehouse Operations Manager

Ardmore Home Design • City of Industry, CA

4d • Onsite

About The Position

The Operations Manager is an operations-focused leader responsible for overseeing warehouse operations functions while driving execution across logistics, people, and process. This role owns daily warehouse departments, including Shipping, Receiving, Quality Control, & Repairs. Collaborating closely with the Sr. Director of Warehouse Operations, this leader balances hands-on engagement with analytical and administrative work—managing carrier relationships, negotiating freight and shipping rates, overseeing labor planning, collaborating with all safety related incidents/training/committee, and ensuring operational discipline across the business. The ideal candidate is equally comfortable on the warehouse floor and at the desk: dynamic, visible and credible with teams, strong in vendor and carrier management, disciplined in SOP execution, and data-driven in performance management and continuous improvement. This role operates primarily on a Monday through Friday, in-person, day-shift schedule, with flexibility required to meet business needs.

Requirements

• Bachelor’s degree preferred in supply chain, logistics, or business is highly preferred
• 5+ years of progressive warehouse operations experience, including people management
• Strong management and coaching skills
• Proficiency in Microsoft Office, especially Excel
• Experience working with ERP/WMS systems
• Strong organizational, communication, and problem-solving skills
• Bilingual Spanish highly preferred
• The physical demands described here are representative of those that are required by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to talk or hear.
• The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; as well as reach with hands and arms.
• The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 35 pounds.
• Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.
• Ability to work in open environment with fluctuating temperatures and standard lighting.
• Ability to work on computer and mobile phone for multiple hours; with frequent interruptions.
• Required to use stairwells to attend meetings and engage with employees on multiple floors throughout building.

Responsibilities

• Manage daily warehouse departments including Shipping, Receiving, Quality Control, & Repairs
• Own carrier relationships, negotiating rates & routes and trouble shoot as necessary
• Lead and supervise warehouse-based supervisors, leads, and associates
• Build, lead and enforce safety programs and standards for AHD
• In partnership with Sr. Director of Warehouse Operations, train, coach, and develop warehouse staff; support performance improvement and career growth
• Execute and uphold SOPs across all warehouse operations functions
• Partner with leadership to manage labor planning, scheduling, and overtime control
• Monitor and report on key performance indicators
• Support continuous improvement initiatives focused on efficiency, quality, and cost reduction
• Utilize ERP, WMS, and TMS systems to optimize workflows and reporting
• Collaborate cross-functionally with Customer Service, OPS, Facilities and other departments as needed.

Benefits

• Eligible for up to a 6% employer 401(k) contribution following six months of employment
• Take advantage of paid time off away from work, including scheduled company holidays
• Participate in competitive benefits and incentivizing programs
• Team building company sponsored events
• Employee discount and bi-annual sample sale

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level