Warehouse Operations Manager AM

Floor & Decor • Baltimore, MD

1d • $62,423 - $109,778

About The Position

The Warehouse Operations Manager directs the efficient and cost-effective operation of a distribution center or warehouse facility. The role manages inbound receipt and storage of goods, inventory management, claims, and outbound order-filling, stock replenishment, and shipping. It is also responsible for budgeting, customer service, and facility and equipment operations. The manager administers inventory management, productivity, accuracy, and loss prevention programs to meet company requirements, and oversees maintenance processes, record keeping, safety protocols, security services, and inventory control to help keep work teams, service providers, equipment, and physical assets safe and secure.

The manager leads daily warehouse operations, including workflow, inventory accuracy, regulatory compliance, safety, and performance improvement. The role has personnel responsibilities such as hiring, training and development, termination, grievance handling, performance appraisals, and coaching. It also works with store personnel to investigate customer complaints and takes action to improve service, reduce costs, or increase revenue.

This is a salaried position that may involve working more than eight hours per day or forty hours per week. Limited travel may be required, including air and/or car travel. The work environment frequently includes a warehouse and moving vehicles, and is typically noisy.

Requirements

• Three to five years of experience in warehouse operations.
• Previous supervisory or management experience.
• Proficiency with software applications and transportation systems.
• Strong interpersonal, organizational, and analytical skills.
• Ability to multitask, meet deadlines, and work in a fast-paced environment.
• Demonstrated ability to interact effectively with customers and staff at all organizational levels.
• Subject to National Security screening.

Nice To Haves

• Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field preferred; relevant experience may substitute for education at one calendar year of experience for one academic year of education.
• Working knowledge of Occupational Safety and Health Administration (OSHA) safety rules is strongly preferred.

Responsibilities

• Manage the daily operations of the warehouse.
• Manage truck loading and unloading, safety management and training, and compliance with federal, state, and local regulations.
• Oversee record keeping, inspections, audits, and safety training.
• Ensure the timeliness and integrity of inventory transactions.
• Understand and assist with slotting the distribution center based on company inventory and picking strategies.
• Manage and maintain an effective cycle-count program to achieve specified inventory accuracy rates.
• Coordinate and conduct physical inventories in accordance with company policy.
• Work with store personnel to investigate customer complaints involving order accuracy or carrier delivery issues.
• Review and evaluate distribution center functions, address performance gaps, and take corrective action to ensure functional managers meet operating goals.
• Assess business conditions and emerging business needs, and take action to improve service, reduce costs, or generate incremental revenue across the distribution system.
• Monitor activities and redirect workflow among work centers to balance workloads.
• Assist in identifying needed remodels or replacements of obsolete or unproductive assets based on operational needs and economic justification.
• Manage personnel matters involving hiring, training and development, termination, and employee grievances.
• Conduct performance appraisals and coach direct reports to improve individual and team performance.
• Provide warehouse team training and learning sessions on safety, processes, functions, and other warehouse activities.
• Monitor development and skill-building systems against productivity and employee-turnover goals, and take corrective action as needed.
• Lead daily team meetings about operational performance, safety, training, and warehouse-related topics.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays plus a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager