Warehouse Operations & Inventory Control Coordinator

Shepherd Electric Supply • Baltimore, MD

3d • $55,000 - $75,000 • Hybrid

About The Position

Since 1892, Shepherd Electric Supply has been the first call when complex, time-critical electrical challenges need to be solved, and reliability truly matters. We move materials accurately and on time, so contractors stay on schedule, projects stay on track, and customers never have to wonder if we will come through. Our success comes from people who take pride in doing things the right way — safely, accurately, and with care for teammates and customers alike. If you want to do work that matters at a company that notices, this is the place.

Consistent operations across every branch depend on more than good intentions — they depend on someone who watches the data, catches the exceptions, and closes the loop before small issues become expensive ones. The Warehouse Operations & Inventory Control Coordinator is that person. This role reviews the reports and queues that reveal how each branch is really running — inventory accuracy, packing accountability, cycle counts, aging invoices, and returns — and turns what the numbers show into clear, assigned follow-up. When errors are tracked to their source, playbooks stay current, and new hires are trained the right way, the whole operation runs tighter and more predictably. When this role is done well, branch teams get consistent support, leaders get accurate visibility, and inventory integrity holds across all locations.

Requirements

• High school diploma or equivalent required
• Prior experience in warehouse operations, inventory control, branch operations, or operational reporting preferred
• Experience reviewing inventory, receiving, returns, replenishment, adjustment, cycle count, or queue-based reports preferred
• Experience supporting multiple branches or warehouse locations preferred
• Experience with RF warehouse processes and operations documentation preferred
• Strong understanding of warehouse operations — receiving, picking, packing, returns, replenishment, and inventory control
• Ability to review reports, recognize exceptions, identify root-cause patterns, and communicate follow-up clearly
• Strong attention to detail and consistency across daily, weekly, and monthly recurring work
• Comfort using ERP/WMS reporting, RF process data, Microsoft Excel, Outlook, and shared documentation tools
• Strong written communication skills for follow-up emails, training updates, and process documentation
• Ability to create, maintain, and present operational playbooks, guides, and onboarding materials
• Ability to work across warehouse and office environments, including periodic branch floor walks and visual inspections
• Ability to use a computer for extended periods while reviewing reports, queues, spreadsheets, and email
• Willingness to travel between branch locations as operational needs require
• Demonstrated ownership, follow-through, accountability, and confidentiality.
• Ability to successfully complete pre-employment screening requirements

Nice To Haves

• Coursework or experience in logistics, operations, inventory control, or business administration preferred

Responsibilities

• Review the error tracking dashboard (UET) daily and investigate the issues it surfaces
• Assign each error to the proper department and manager for review and coaching
• Monitor error trends and flag when they call for new or updated company procedures
• Review Negative On Hand reports and communicate inventory discrepancies that require correction or follow-up
• Monitor RF Packer Initials reports to support packing accountability and process visibility
• Review Cycle Count queues for RF branches to keep counts completed on time
• Review RF Timing and replenishment reports for RF branches to catch workflow or process concerns
• Review No Location, Canceled Order, Adjustment Variance, Returns Processed, Closed SO, and Quantity Change After Processing reports for accuracy, exceptions, and corrective action
• Review Pick/Recv reports for RF branches and distribute related communication as needed
• Track UET reporting activity across all branches and support follow-up on lessons learned
• Monitor Invoice Preview Queue activity, including Q, P, and M status items across branches
• Review aging items in invoice preview, return goods, direct re-ship, and in-process queues
• Coordinate branch follow-up on unresolved queue activity and operational exceptions
• Support recurring branch maintenance reviews across BALT, ROSE, DC, FRED, BELT, RICH, and STER
• Support visual warehouse inspections and branch standards reviews across assigned locations
• Verify onboarding completion for new operations hires and support new-hire training and playbook presentations
• Provide ongoing training support for operations employees and managers
• Create, update, and maintain operations playbooks, guides, and process documentation
• Assist with quarterly safety training updates for managers and confirm related communication is completed
• Review and file return paperwork in line with operational expectations
• Identify recurring issues from reports, queues, and branch follow-up, and recommend process improvements
• Maintain RF branch comparison information at the beginning of each month
• Support UET lessons-learned communication and follow-through
• Maintain min/max review activity were assigned and support operational consistency across branches

Benefits

• Excellence in service, pricing, and products has been our mission since 1892.
• Exceptional customer service and extensive inventory.
• Rich history of partnering with industry leaders like Siemens and Eaton.
• Commitment to quality and innovation has made us a trusted name in the industry.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED