Warehouse Operations Agent
About The Position
Our Auburn hub is seeking a Full-Time Warehouse Operations Agent to support daily warehouse and delivery operations. This role includes forklift operation, freight sorting, pallet building and wrapping, communicating with drivers, assisting with directing warehouse personnel, completing order entry on a computer, making deliveries, and using a smartphone application for barcode scanning. You must be able to lift and carry 50 pounds regularly and occasionally up to 70 pounds. WPX is a logistics solutions company. Our services include contract ground delivery (small package, LTL), air and ocean freight forwarding (LCL), and contract logistics services. At WPX, we design custom delivery solutions for clients operating in industries with unique supply chain requirements. The Operations Agent is responsible for the effective, efficient & timely movement of freight shipments and coordination of all courier operations within an assigned territory while maintaining the highest level of customer service. This position is an active participant in warehouse operations, handling inbound and outbound freight, sorting freight to appropriate routes, communicating with clients, and providing communication and direction to drivers and warehouse workers. The Operations Agent effectively performs assignments and work duties to meet established deadlines and performance goals in a fast-paced environment.
Requirements
- High School diploma or equivalent
- Must hold a current, valid driver's license with a clean driving record (MVR)
- Must meet insurance eligibility requirements for driving company vehicles
- Able to safely operate a cargo van, medium duty box truck, and forklift
- Demonstrated knowledge of courier logistics and transportation management
- Demonstrated knowledge of local geographic area and roadways
- Able to read and follow roadmaps
- Routinely and repeatedly push, pull, lift and carry up to 50 pounds, and occasionally up to 70 pounds
- Able to effectively engage, interface, and communicate with operations personnel, independent operators and customers
- Able to utilize effective time management and problem-solving skills
- Able to clearly read, write, speak and understand English
- Able to add, subtract, multiply and divide whole numbers and fractions in all units of measure
- Able to be a team player
- Establish priorities and meet goals even under pressure
- Maintain a cheerful, courteous demeanor in difficult situations
- Must be able to work a flexible schedule which may include weekends
- Must be able to prove eligibility for employment in the United States
- Able to operate a handheld scanning device similar to a smartphone
- Able to log in to a computer and read and compose email
- Able to effectively use proprietary routing and dispatching software
- Able to effectively use Microsoft Office software, including Word, Excel, Google Maps, etc.
Nice To Haves
- Two years’ experience in logistics, courier, supply chain services, 3PL or LTL management preferred
Responsibilities
- Receive inbound shipments and accurately prepare and tender outbound shipments
- Ensure proper sorting and routing of all freight in assigned territory
- Monitor handling of all ocean, air and ground freight to meet security protocols
- Monitor pickup and delivery requests in assigned territory and assign to appropriate driver
- Monitor, direct and communicate with drivers to meet or exceed client service expectations
- Identify and resolve potential operational issues before they arise, and resolve operational issues within assigned territory as they arise
- Establish and maintain courteous business relationships with customers, and identify and resolve customer issues or complaints
- Ensure drivers maintain accurate electronic and written records of daily pickups and deliveries capturing all freight carried
- Review ongoing performance of driver delivery metrics and identify corrective actions needed
- Ensure all persons seeking access to building or freight are properly authorized
- Ensure proper revenue capture for all freight in assigned territory
- Maintain a professional appearance including proper uniform
- Maintain excellent work habits including attendance, punctuality & safety procedures
- Use company mobile applications on a personal smartphone to complete operational tasks, including barcode scanning and communication
- Adhere to all company policies, procedures and guidelines
- Perform other duties as assigned
Benefits
- Comprehensive background check
- TSA Security Threat Assessment
- Drug test prior to first day of work
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
