Warehouse/Office Generalist

FIDELITONE • Albuquerque, NM

9d • Onsite

About The Position

The Office Generalist ensures customer satisfaction by providing timely, efficient, accurate, and friendly service via telephone and email systems. This position is responsible for the scheduling/planning of daily operational needs to schedule delivery in a safe productive manner with efficiency and minimum waste. The position will be required to interact with the dispatcher, managers and sometimes drivers on specific criteria related to the geographic locations being routed. Requires immediate supervision; primary job functions do not typically require exercising independent judgment.

Requirements

• Typing skills at 25-30 WPM are necessary.
• Computer proficiency with MS Office (Word, Excel, and Outlook) are required.
• Must be willing to work in a challenging, fast-paced environment.
• Must be flexible to work a different shift when necessary.

Nice To Haves

• Experience with the Internet and AS400 /ASW system is helpful.
• Ideal candidate will be highly detail-oriented, possess a positive attitude, and have excellent communication skills.

Responsibilities

• Responds to incoming phone calls and emails in a friendly, professional, and standardized method.
• Communicates effectively with customers to maintain positive relationships.
• Handles order research and maintenance (eta’s, shortages, damages, cancel requests, delivery issues, etc.).
• Processes order/data entry.
• Assists customers with returns.
• Performs light MS Excel reporting tasks.
• Accurately input billing information into company system.
• Performs other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed