Warehouse Manager - 1294

Fetch • Springfield, VA

29d • $63,400 - $71,600 • Onsite

About The Position

Fetch is looking for a Warehouse Manager to lead operations in your market and bring Fetch's services to life for residents and property teams. Our Operations team is the driving force behind everything we do — and we're looking for logistics leaders with a passion for process, organizational excellence, and the ability to build and develop teams that deliver superior resident experiences. As a Warehouse Manager, you will own the full package fulfillment operation at your site, lead and develop a team of drivers, associates, and supervisors, and serve as the operational backbone of your market. You will be expected to operate with a high degree of autonomy, owning your site's performance, culture, and outcomes. At Fetch, our leaders shape the culture and experience of our teams, residents, and clients — we're looking for Warehouse Managers who align with our core values and lead by example every day.

People Taking Care of People - We prioritize the safety of our team members while passionately developing our teams to reach their highest potential.
Enjoy the Journey - While embracing constant change and the hard work ahead, we maintain our identity by finding joy in the journey and pausing to celebrate how far we’ve climbed.
Deliver Value - By aligning our business model with profitability and growth, we remain focused on delivering consistent, high-quality results for our clients, team members, partners, and investors.
Growth Mindset - Driven by a mantra of continuous improvement, we embrace physical expansion, creative solutions, and the lessons learned from bold risks to remain innovative.
Cultivate Fans - We are dedicated to exceeding expectations through authentic and responsible service that earns the trust and advocacy of our customers and team members.

Requirements

• Demonstrated ability to lead, develop, and hold accountable a team that includes supervisors, hourly associates, and independent contractors
• 3+ years of prior people leadership experience, including coaching, performance management, employee development, and accountability of frontline teams and/or leaders in an operations or warehouse management role, preferably in last-mile delivery, logistics, or a high-growth startup environment; a Bachelor's degree in Business, Logistics, Supply Chain, or a related field is preferred but an equivalent combination of education and experience will be considered
• Demonstrated experience managing to operational metrics and using performance data to identify trends, drive accountability, and improve outcomes
• Experience managing labor planning, scheduling, and workforce allocation across fluctuating volume demands
• Prior experience working with independent contractor or 1099 driver relationships in a last-mile, gig, or delivery network environment strongly preferred
• Proven ability to work independently, make sound decisions quickly, and manage site operations without direct oversight in a fast-paced, high-pressure environment
• Clear and concise written and verbal communication skills with the ability to translate operational challenges into actionable direction for both frontline teams and leadership
• Comfortable navigating multiple operational platforms including warehouse management, fleet management, HR, and customer service systems; ability to learn and maximize proprietary tools quickly
• Passionate about service excellence and operational rigor, with a consistent focus on delivering an outstanding experience for residents and clients
• Familiarity with Lean, Kaizen, continuous improvement, or process standardization methodologies is a plus
• Must be able to lift 50+ pounds and stand or walk for the duration of a shift in a non-climate-controlled warehouse environment
• Valid driver's license; clean driving record in accordance with Fetch’s company policy

Nice To Haves

• Familiarity with Lean, Kaizen, continuous improvement, or process standardization methodologies is a plus

Responsibilities

• Manage multi-site warehouse operations across 1–3 facilities, including labor planning, staffing coordination, operational execution, and service performance
• Serve as the direct people manager for warehouse supervisors and hourly staff, including performance management, coaching, and employment decisions in partnership with HR.
• Review and approve timesheets, punch changes, overtime, and lunch compliance daily, owning site attendance accountability by monitoring patterns and addressing issues accordingly
• Train, assess, coach, and develop warehouse staff including drivers, associates, and supervisors through ongoing performance management and leadership development
• Create, model, and drive a culture of safety and wellbeing at your site — going beyond compliance with company policies, safety procedures, OSHA regulations, and security standards to build an environment where every team member works safely every day
• Serve as a self-sufficient problem solver and on-site owner in an environment where support teams are not always present, wearing multiple hats and driving day-to-day execution while partnering with remote teams across a broader network
• Conduct daily team stand-ups with warehouse associates and delivery drivers covering stretching, SLA performance, delivery behavior review, and vehicle inspection accountability
• Leverage operational reporting tools to track site performance against key metrics including over-the-road, under-the-roof, and same-day SLA attainment and drive data-informed decisions
• Coordinate and optimize delivery operations including route efficiency, bulk scheduled deliveries, and rush or special delivery requests
• Manage inventory accuracy daily through the Fetch platform, maintaining our location audit cadence
• Coordinate operational relationships with independent contractors in partnership with Compliance and Partner Support teams, including onboarding, dispatching, engagement tracking, and block schedule management
• Manage access control across multifamily communities, ensuring proper key and fob chain of custody through sign-in/sign-out and reconciliation processes; maintain access compliance and promptly report any lost or missing access devices to protect operational integrity
• Oversee the operational readiness of Fetch delivery vehicles through fleet inspections, maintenance coordination, and active management of open vehicle issues and service reminders via the fleet management platform; document and action all findings
• Conduct monthly ride-along evaluations with non-exempt employees to assess delivery performance, safe driving behaviors, and service execution; document findings and deliver structured coaching and feedback following each observation
• Support other Fetch business lines through labor coordination, contractor onboarding, and operational planning
• Lead operational improvement initiatives and cross-functional discussions focused on continuous improvement and scalability
• Partner closely with Customer Experience and Client Success teams to improve processes, resolve escalated issues, and enhance the resident experience
• Partner with Human Resources to address employee relations matters, performance concerns, workplace investigations, and corrective action while maintaining a fair and consistent employee experience.

Benefits

• Medical, Dental, Vision, and Life Insurance coverage for you and your family
• 401(k) plus AD&D, Short-Term, and Long-Term Disability coverage
• Flexible PTO
• Access to leadership development resources and a clear path forward as Fetch scales
• Mileage Reimbursement – Multi-site managers are reimbursed for travel between facilities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree