Warehouse Manager

Nippon Express USA•South San Francisco, CA

9d•Onsite

About The Position

Manages and supervises personnel and business activities of the Warehouse under guidance of the General Manager and Deputy General Manager. Responsible for overseeing all Warehouse functions including: receiving, storage, inventory control, picking, packing, customer service, purchasing, P&L, budgeting, safety & security, coordinate with sales, operations planning, information systems and Administration to ensure proper staffing and the ability to handle daily customer demand on a consistent basis.

Requirements

Bachelor’s degree or equivalent experience in Supply Chain Management, Logistics or Warehousing/Distribution and/or Business Administration.
Minimum of 5 years in Logistics Management and 5 to 10 total years in Air Cargo Handling, Logistics and/or Business Administration.
Strong knowledge of TSA guidelines
Must be able to demonstrate effective leadership in managing warehouse.
Knowledge of material handling, warehouse operations and transportation systems
Strong working knowledge of automated inventory control and warehouse management systems.
Strong knowledge of Microsoft Outlook, Word, Excel
Effective communicator, written and verbal with diverse workforce and customer groups.

Responsibilities

Develop and implement functional targets and action plans based on branch and department objectives.
Manage and oversee the efficient, cost-effective layout, organization, and daily operation of the warehouse.
Manage all warehouse operations, including receiving, shipping, storage, inventory control, pick/pack, stock replenishment, and claims handling.
Oversee customer service coordination, facility management, equipment operations and maintenance, budgeting, and safety management.
Ensure compliance with TSA guidelines and all applicable federal, state, and company regulations.
Serve as the primary point of contact for TSA inspectors/officers and other government agencies, and report, share information, and coordinate with relevant internal departments as needed.
Maintain and improve a safe, organized, and efficient workplace by enforcing 5S principles: Sort, Set in Order, Shine, Standardize, and Sustain.
Ensure the security and safety of personnel and facilities, promote accident-prevention initiatives, and strengthen workplace safety programs.
Prevent accidents, operational errors, and cargo damage through training, process controls, monitoring, and continuous follow-up.
When accidents, operational errors, or cargo damage occur, lead investigation, root-cause analysis, corrective and preventive action planning, implementation, and follow-up improvement activities.
Prevent excessive workload and optimize staffing, labor planning, and workforce allocation to meet daily customer demand consistently.
Manage all personnel activities within the department, including hiring, supervision, training, performance management, and employee development.
Ensure all levels of the department follow company policies and procedures, and partner with the Assistant General Manager to execute operational policies and departmental direction.
Analyze key performance indicators, including productivity, damage/scratch rates, inventory accuracy, order accuracy, and cost control, and develop data-driven improvement initiatives.
Drive continuous improvement of field operations by applying the PDCA cycle to identify issues, plan countermeasures, execute improvements, verify results, and standardize successful practices.
Manage budget adherence and propose equipment upgrades or capital improvements as necessary.
Create and maintain a positive, cooperative work environment for all employees.