Warehouse Logistics Support Specialist

McKesson•Phoenix, AZ

1d•$19 - $32•Onsite

About The Position

As the Warehouse Logistics Support Specialist, you will be the onsite McKesson representative supporting a key retail pharmacy. You will serve as the primary point of contact for out-of-state retail logistics operations, ensuring timely and accurate courier services for pharmacy deliveries. You will help keep time-sensitive pharmacy packages moving accurately and efficiently while building trusted relationships, resolving delivery issues, and communicating clearly with customer contacts and courier partners. This is a highly visible, customer-facing position for someone who is dependable, flexible, proactive, and comfortable working independently. Up to 80% of the role involves physical warehouse work and the remaining portion will be administrative: researching, tracking, reporting, and customer communication. If you enjoy hands-on warehouse work and take pride in delivering an excellent customer experience, this role offers the opportunity to do both!

Requirements

Typically requires 3+ years of customer-facing experience, with demonstrated experience communicating directly with customers and resolving service or delivery issues.
Ability and willingness to perform physical warehouse duties for approximately 80% of the workday.
Ability to lift and move packages weighing up to 50 pounds and to regularly stand, walk, bend, reach, pack, and palletize.
Basic computer proficiency, including the ability to use Microsoft Office applications, carrier websites, email, and web-based shipping or tracking systems.
Ability to work the required onsite schedule, including Saturdays.

Nice To Haves

Experience working with or for FedEx, or another shipping or courier provider.
Warehouse, distribution, fulfillment, package handling, pharmacy logistics, or retail operations experience.
Experience using Microsoft Excel for tracking, reporting, or basic data review.
Experience with GlobalShip or a comparable shipping management application.
Experience monitoring service-level agreements, delivery performance, or shipment exceptions.
Experience improving work instructions, SOPs, or shipping processes.

Responsibilities

Sort packages, build shipping boxes, pack and palletize shipments, and prepare packages for daily FedEx pickup.
Load, move, and stage packages safely and accurately within the warehouse shipping area.
Audit packages before courier handoff to confirm accuracy and help reduce delivery errors and re-shipments.
Monitor shipping supplies, identify shortages, and coordinate replenishment to support uninterrupted daily operations.
Support production, mail, and other warehouse work areas when operational coverage is needed.
Follow established safety practices, standard operating procedures (SOPs), customer requirements, and company policies.
Serve as the primary onsite McKesson contact for the customer and represent the company with professionalism, urgency, and a service-first mindset.
Respond to customer and store questions regarding shipment status, delivery concerns, and logistics needs.
Research tracking information and resolve late, missing, damaged, or discrepant package issues.
Communicate service risks, shipping concerns, and operational updates promptly to customer contacts, courier partners, account managers, and McKesson leadership.
Build productive working relationships with customer teams and courier partners while adapting to changing priorities and service needs.
Monitor and coordinate courier performance across FedEx, UPS, USPS, and other applicable delivery partners.
Track pickups and deliveries and escalate missed pickups, delays, or recurring service issues.
Complete required invoicing, service-level agreement (SLA), on-time delivery, and exception reports accurately and on schedule.
Use Microsoft Excel and carrier websites or shipping applications to download reports, research shipments, and document findings.
Assist with investigations of lost or missing packages and coordinate return-to-sender packaging supplies.
Recommend practical updates to SOPs and courier methods of procedure (MOPs) to improve accuracy, efficiency, and customer service.