Warehouse Inventory Coordinator

Wilson•Kalamazoo, MI

1d•Onsite

About The Position

Our client is seeking a Service Inventory Coordinator to join their team. The Service Inventory Coordinator works directly with the instrumentation and spare part logistic process, providing a key interface between Service, Distribution, and the QA complaint investigation teams. This position takes responsibility and ownership for managing and the coordination of Spare Parts, Customer, Demo, Loaner, and both New and Used Equipment. Tasks include shipping, receiving, picking, packing, inspection, investigation, and coordination for restocking.

Requirements

High School Diploma or equivalent required
1-3 Years of Technical Experience, Repair, QA inspection, Warehouse, or Inventory reconciliation experience is preferred.
Proven ability to review, diagnose, and determine missing items on electronic and mechanical spare parts and instrumentation.
Where applicable; ability to read, interpret, and analyze spare part diagrams.
Experience working with FDA regulated products (Medical Device/IVD preferred)(pharmaceutical or dietary supplement experience is acceptable)
Knowledge of ISO13485 / FDA QSR Part 820 / 803 requirements preferred
Experience working with complaint handling, inventory reconciliation and/or CAPA & management review is preferred.
Knowledge of process improvement, 5S, or workflow processes.
Excellent interpersonal skills
Ability to work in a timeline driven environment
Excellent communication skills both written & oral
Excellent computer skills, particularly spreadsheets/graphical software tools (e.g. Excel)

Nice To Haves

Associate or Bachelor’s Degree preferred.

Responsibilities

Monitor accurate and timely receipt of product into the Instrument warehouse to include but not limited to; demo, loaner, customer, and return equipment.
Timely material movement, generating pick slips, physically putting together shipments, processing shipping documentation and entering inventory transfers in the SAP system
Opening necessary Work Orders for SVMX repair workflow.
Responsible for the initial QA review of an instrument or spare part return and requesting initial follow up information/facts from Sales, Service, or Third Party as required.
Responsible for checking returns for accuracy, defects, and damage vs. the return paperwork.
Responsible for contacting those individuals for completing initial complaint, understanding the reason for return, and determining next steps.
Responsible for the customer complaint handling process or returns, including logging complaints and performing initial assessments to determine potential reportability, and assignment of investigation to the appropriate locations.
Processing the return of spare parts, receiving, and delivering them to the spare part cage.
Responsible for monitoring the progress of all instruments waiting in quality hold, and working with applicable individuals and departments to ensure complaint handling time requirements are met.
Responsible for the coordination of return parts and instruments involved in investigations back to the factory for further investigation.
Involved with the tracking and return of all RGA Instrumentation, to include proper decontamination paperwork.
Involved with the coordination of demo/ loaner requests from the Sales team, monitoring success rates, instrument availability, and instrument demands.
Involved with the tracking and coordination of Slidemate inventory; this includes the shipping and monitoring of Slidemate returns.
Where applicable, responsible for training appropriate individuals in the proper use of the electronic complaint management system.
Responsible for contributing to the continual quality & reliability improvement of APD products and services.
Ensuring policies, procedures and practices are in compliance with global quality & regulatory requirements and meet the needs of our customers & Quality Policy.
Responsible for performing tasks to support the quality system and quality policy as directed by Service and QA/RA management.
Management of all warehouse supplies, to include shipping materials.
Lifts heavy items and may operate forklift, pallet mover, and order processor
Cleans and maintains a well-organized work area.
Performs other duties as requested by supervisor.