Warehouse Distribution Manager

The Salvation Army Canada and Bermuda Territory•Victoria, BC

6d•CA$58,531 - CA$87,818•Hybrid

About The Position

The Salvation Army is seeking a Warehouse Distribution Manager to provide leadership and oversight for warehouse, recycling, logistics, and supply chain functions. This role ensures consistent execution of NRO standards, policies, and procedures, monitors performance through audits and KPI reviews, and analyzes metrics to support data-driven decisions. The manager will lead process improvement projects, foster a culture of continuous improvement, and stay current on industry trends. Responsibilities include overseeing warehouse operations, inventory management, logistics coordination, recycling activities, and ensuring accurate documentation. The role also involves people leadership, ensuring compliance with workplace legislation, and participating in employee relations matters. This is a Permanent Full Time Position requiring work in various environments with exposure to different temperatures, noise, moving equipment, and physical labor. Occasional travel within the area of operation is required.

Requirements

Post-secondary diploma or degree in Supply Chain Management, Logistics, Business Administration, Operations Management, or a related field. Equivalent combinations of education and relevant experience will be considered.
Minimum 5 years of progressive leadership experience in warehouse, logistics, supply chain, transportation, recycling, distribution, or a related environment.
Demonstrated experience leading multi-site operations and managing diverse teams.
Strong understanding of warehouse operations, inventory control, logistics, fleet management, and safety practices.
Experience with KPI reporting, business analysis, budgeting, and continuous improvement.
Proficiency in Microsoft Office and warehouse or supply chain management systems.
For DRCs with Unions, experience in a unionized environment is required.
Strong leadership, coaching, and people management capabilities.
Excellent organizational, analytical, problem-solving, and decision-making skills.
Proven ability to manage competing priorities in a fast-paced environment.
Clear communicator with strong presentation and relationship management skills.
Ability to lead change and drive improvement initiatives.
High attention to detail, accuracy, and accountability.
Sound judgment, integrity, and professionalism.
Valid unrestricted driver's license with an acceptable driver's abstract.
Ability to provide an acceptable Police Record Check.

Nice To Haves

Forklift certification is an asset
Current First Aid/CPR certification is an asset

Responsibilities

Provide leadership and oversight for warehouse, recycling, logistics, and supply chain functions.
Ensure consistent execution of NRO standards, policies, procedures, and initiatives across all assigned DRCs.
Monitor performance through regular site audits, reporting, and KPI reviews; develop corrective action plans where needed.
Analyze performance metrics, financial reports, productivity trends, and service levels to support data-driven decisions.
Lead process improvement projects and organizational initiatives that enhance efficiency, productivity, donor experience, and sustainability.
Foster a culture of accountability, continuous improvement, and innovation.
Stay current on industry trends, warehousing technologies, and supply chain best practices, identifying opportunities for enhancement.
Establish, monitor, and evaluate benchmarks to drive performance improvement across the area of operation.
Oversee warehouse operations including inventory flow, logistics coordination, recycling activities, and related reporting.
Ensure accurate, timely, and efficient management of inventory, space utilization, product flow, and records.
Review, develop, and implement policies and procedures to improve safety, productivity, efficiency, and service delivery.
Support preventative maintenance planning for warehouse equipment and fleet assets; recommend interim solutions to minimize downtime.
Ensure all shipping, receiving, inventory, recycling, and related documentation is completed accurately and maintained appropriately.
Monitor security, loss prevention, fraud prevention, and risk controls across assigned locations.
Generate, review, and present DRC KPI updates and business analysis to senior leadership.
Support annual budgeting, forecasting, capital planning, and business case development.
Recommend resource allocations, staffing adjustments, equipment investments, and facility improvements as needed.
Maintain productive relationships with vendors, donors, suppliers, contractors, and external service providers.
Collaborate with other DRC Managers to ensure continuity of supply, consistency, and resource sharing across the network.
Ensure stores are supplied efficiently and effectively to support business objectives.
Provide direction, coaching, and support to DRC supervisors, staff, and volunteers.
Build and sustain a positive, respectful, safe, and high-performing workplace culture.
Lead workforce planning to support current requirements and future growth.
Recruit, onboard, train, coach, and manage employee and volunteer performance in accordance with legislation and Salvation Army policies.
Support leadership development and succession planning within the DRC.
Facilitate ongoing safety, compliance, and leadership training initiatives.
Ensure compliance with all applicable workplace legislation, including Occupational Health & Safety requirements, WSIB regulations, Ministry of Labour standards, and internal policies.
Conduct or support workplace investigations, corrective actions, and incident follow-up as required.
Participate in employee relations matters including performance management, grievances, labour relations, and arbitrations as needed.
Stay current on warehousing, logistics, and transportation safety standards; recommend improvements to equipment, processes, and training programs.
All responsibilities must be carried out in accordance with The Salvation Army's mission, values, policies, code of conduct, and applicable legislation.
Demonstrate willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to the position’s responsibilities.
Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.