Warehouse Delivery Driver

09824717-2cb8-4146-a1a9-503b240add9d • Cheektowaga, NY

1d • $19 - $23

About The Position

The Warehouse Delivery Driver supports warehousing operations under the direction of the Branch Manager. The role transports orders and materials over designated routes, operates vehicles safely, and loads and unloads orders. It has no formal supervisory responsibilities. The position also supports customer service and sales, including assisting customers in the store, processing orders, answering calls and emails, and communicating about orders and delivery issues. The employee is expected to maintain accurate records and paperwork, keep warehouse and showroom areas clean and orderly, maintain product and inventory knowledge, and assist wherever needed to support the company.

Requirements

• High school diploma or GED and at least two years of related experience and/or training in material handling of durable goods, including hazardous materials, or an equivalent combination of education and experience.
• Ability to provide consistent, professional customer service.
• Problem-solving skills, including listening to and interpreting needs, diagnosing problems, and attending to detail.
• Ability to maintain a positive, courteous, and friendly demeanor.
• General knowledge of safe handling of durable goods, including hazardous materials.
• Skill in safely using material handling equipment.
• Effective verbal and written communication skills.
• Math skills, including arithmetic and calculating margins, discounts, and percentages.
• Ability to use point-of-sale computer systems to locate information and process transactions.
• Ability to use web-based tools to research products and information.
• Ability to work productively with a wide range of people and independently with minimal direction.
• Ability to follow written instructions and documented procedures.
• Commitment to punctual attendance, professional appearance, and continuous improvement in safety, material handling, and service quality.
• Ability to stand and walk on hard surfaces or drive and load or unload a delivery vehicle for most of the workday.
• Ability to reach, climb, balance, stoop, kneel, crouch, or crawl.
• Ability to frequently lift, carry, or move up to 50 pounds and occasionally lift up to 70 pounds.
• Close vision, color vision, depth perception, and ability to adjust focus.
• Ability to speak and hear sufficiently to provide customer service.

Nice To Haves

• At least two years of experience with a wholesale HVAC/R or similar industry.

Responsibilities

• Receive stock and nonstock items and verify order specifications, quantity, and quality.
• Clean the warehouse to maintain a safe and sanitary work area.
• Deliver materials to customers and other assigned locations on scheduled and unscheduled routes.
• Drive vehicles, including trucks, vans, and forklifts, to transport orders and materials.
• Load and unload delivery trucks for receiving stock and preparing orders for transport.
• Maintain delivery vehicles by checking fluid levels, fueling, and cleaning them.
• Maintain delivery logs and other records documenting activities.
• Participate in physical inventories to verify stock and identify losses.
• Perform warehouse functions and prepare orders by pulling items from stock.
• Transport materials on scheduled and unscheduled pickup and delivery routes.
• Assist sales efforts as needed, including assisting in-store customers, filling orders, making deliveries, and answering telephones.
• Answer telephone calls and emails and greet walk-in customers; handle multiple requests in a friendly and professional manner.
• Promptly follow up on customer requests for information, quotes, alternative parts, and delivery dates, and proactively communicate delays or order issues.
• Develop rapport and good working relationships with customers, including greeting regular customers by name.
• Maintain showroom cleanliness and appearance through stocking shelves, housekeeping, and creating displays.
• Maintain knowledge of products and inventory through training, catalogs, websites, and information from experienced staff and factory representatives.
• Maintain organized records and complete transactions and paperwork accurately and promptly.
• Represent Johnstone Supply at trade associations, events, and local chapters as needed.
• Maintain confidentiality on corporate matters, including marketing strategies, operational structures, and pricing.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED