Warehouse Customer Success Position

Nellis Auction Arizona LLC•Phoenix, AZ

6d•Onsite

About The Position

Nellis Auction is seeking a Warehouse Customer Success Associate to join their growing team. This role is ideal for individuals who enjoy customer interaction and thrive in a fast-paced warehouse environment. The Customer Success Associate will be the primary point of contact for customers, responsible for greeting them, resolving issues, managing appointments, verifying orders, and ensuring safe and efficient loading of purchases. The role emphasizes embodying the company's core values: Trust, Results, Transparency, Pride, and Fun.

Requirements

Two or more years of customer service experience preferred.
One to two years of warehouse or customer-facing work.
Strong communication skills.
Genuinely positive attitude.
Self-motivated.
Detail-oriented.
Dependable with excellent punctuality and attendance.
Basic computer and data entry skills.
Comfort working in varying weather conditions (indoors and outdoors).
Bilingual candidates strongly encouraged to apply.
Ability to lift, carry, and load items weighing up to 50 lbs regularly.
Ability to assist with team lifts for heavier items.
Ability to stand and walk for shifts of 10 to 12 hours.
Ability to perform regular bending, squatting, reaching, and pulling.
Comfort working in seasonal temperature extremes.
Possess necessary vision capabilities for order verification and safe loading (close, distance, color, peripheral vision, depth perception).

Nice To Haves

Customer-first mindset.
Ability to stay calm and professional when resolving complaints or unexpected issues.
Ability to move with urgency without sacrificing accuracy or friendliness.
Ability to communicate clearly with both customers and teammates.
Ability to show up consistently and take ownership of performance goals.
Ability to bring energy and pride to the work.

Responsibilities

Greet customers with professionalism and a positive attitude.
Schedule and manage customer pickup appointments.
Process refunds and resolve customer concerns quickly and courteously.
Serve as the primary point of contact for customers retrieving items.
Safely and efficiently load customer-purchased merchandise into vehicles.
Verify outgoing orders for accuracy before release.
Use handheld scanners or mobile devices to locate and confirm inventory.
Maintain organized merchandise racks and consolidation areas.
Communicate closely with the broader Customer Experience team for smooth pickups.
Assist with additional warehouse duties as directed by management.
Follow all company procedures and safety guidelines.
Operate warehouse equipment safely and effectively.
Demonstrate Nellis Auction's core values in all interactions.
Maintain daily performance goals.
Bring a dependable, solutions-first attitude to every shift.