Warehouse Customer Service Representative

Camrett Logistics Inc • Dublin, VA

5d • $0 - $17 • Onsite

About The Position

At Camrett Logistics, our Customer Service Representatives are at the center of the action—working with teammates, coordinating shipments, tracking inventory, auditing, and helping keep operations running smoothly. We're looking for someone who enjoys solving problems, works well under pressure, communicates effectively with customers and team members, and wants long-term career growth. If you're ready to make an impact every day, we'd love to meet you.

The Customer Service Representative (CRS) is directly responsible for planning, organizing, and directing the activities of programs within a specific Camrett site. He or she will be directly responsible for supervising the unloading, loading, data collecting, data distribution, and potentially the transportation of products from specific warehouse programs. This person will be the first person point of contact for our external customer.

Requirements

• Job requires being careful about detail and thorough in completing tasks.
• Job requires being pleasant with others on the job and displaying a good natured, cooperative attitude.
• Job requires being honest and ethical.
• Job requires being reliable, responsible, and dependable, and fulfilling obligations.
• Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
• Job requires accepting criticism and dealing calmly and effectively with high stress situations.
• Job requires being open to change (positive or negative) and to considerable variety in the workplace.
• Job requires developing one’s own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
• Job requires teamwork.
• Job requires analyzing information and using logic to address work related issues and problems.
• Job requires willingness to take on responsibilities and challenges.
• Job requires a willingness to lead, take charge, and offer opinions and direction.
• Job requires creativity and alternative thinking to develop new ideas for and answers to work related problems.
• Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
• Interacting With Computers — Using computers and computer systems set up functions, enter data, or process information.
• Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
• Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
• Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
• Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
• Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
• Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.
• Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
• Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
• Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
• 2 year college degree or 4 years of related job experience
• Microsoft Office (MS Outlook email, MS Word, MS Excel)
• Internet
• Excellent Communications Skills
• Excellent Customer Relations Skills
• Ability to listen and follow instructions
• Ability to prioritize

Nice To Haves

• Warehouse Management System Software/Program
• Transportation Management System Software/Program
• Forklift Certification
• Pallet Jack Certification

Responsibilities

• Supervising the unloading, loading, data collecting, and data distribution of products from specific warehouse programs.
• Coordinating shipments.
• Tracking inventory.
• Auditing.
• Helping keep operations running smoothly.
• Discuss goods or services information with customers.
• Respond to customer problems or complaints.
• Provide notifications to customers.
• Coordinate operational activities.
• Set operational/production goals.
• Maintain inventory accuracy above industry standard.
• Research unpaid or short paid invoices, and contact customer for payment.
• Maintain a safe, clean work environment, following all rules and policies.
• Other activities/tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree