Warehouse Customer Service Manager/Scheduler

CJ Logistics Corp.•West Jefferson, OH

45d•$71,000 - $90,000

About The Position

The Customer Service Manager will collaborate with the operations, inventory and quality teams to ensure all inventory and quality management issues are identified and resolved appropriately. The Customer Service Manager will also provide supervision for the Customer Service Specialists. CJ Logistics delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea and land. As a lead logistics partner (LLP), third-party logistics provider (3PL) and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service and facilitating growth and change. With a focus on social responsibility and sustainability through growth with customers and communities, we prioritize the wellbeing of the end consumer, our customers and our employees. CJ Logistics is responsible for the North America region, specializing in solutions for regulated industries such as food and beverage, consumer-packaged goods, healthcare and medical supplies, and tire and automotive. At CJ Logistics America, we know that we do our best work when we have an inclusive and diverse team, where we can draw on our different life experiences to help us deliver innovative solutions for our customers. We are an equal opportunity employer that values diversity, equity, and an inclusive workplace. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized people tend to only when they check every box. So if you think you might be a good fit for the role, but don't necessarily meet every single requirement on the job posting, we still encourage you to apply.

Requirements

Bachelor's degree
Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint, Access)
Proven ability to analyze data and provide recommendations based on analysis
Strong interpersonal and communication skills 2 years of supervisory experience
Ability to travel as needed across additional CJ Logistics facilities

Nice To Haves

Large-Scale DC Scheduling Management (1M+ sq. ft.)
AI/Advanced Dock Optimization Software Experience
End-to-End Inbound/Outbound Flow Control
Yard Management System Proficiency
Strategic Planning & Continuous Improvement

Responsibilities

Provide data and reporting to the customer, including regular KPI reporting and commentary
Produce and deliver reporting using standard CJ tools in the areas of carrier performance, inbound load quality, consignee performance and volume spike impact (space, profile effects, balancing)
Follow up on late orders, product availability, carrier rescheduling
Address customer requirements shortcomings - quality concerns, volume spikes, etc.
Handle all customer requests for exception management with Operations
Review forecast data provided by the customer with Operations Optimization
Develop the production schedule
Evaluate demand against open orders
Collaborate with the customer on builds
Review labor planning with Workforce Management; analyze underperforming or inefficient builds
Develop the production schedule
Evaluate demand against open orders
Collaborate with the customer on builds
Review labor planning with Workforce Management; analyze underperforming or inefficient builds

Benefits

You'll work with a team that values collaboration, innovation, and continuous improvement
Every day presents new opportunities to grow, lead, and make an impact
We offer a market competitive benefits package, including medical, dental, vision, and life insurance, 401(k) match and tuition reimbursement.

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