Customer Service Representative - Admin/Scheduler

Parshall Companies • Traverse City, MI

9d • Onsite

About The Position

Team Parshall is hiring! Customer Service Representative - Administrative Assistant/Scheduler Location: Traverse City, MI Employment Type: Full-Time | In-Office Parshall is seeking a Customer Service Representative to join our growing team. This is a high-impact role supporting our Tree, Lawn, and Pest Control divisions through customer communication, scheduling, and program management. We're looking for someone who is positive, driven, highly organized, and thrives on delivering excellent service in a fast-paced setting.

Requirements

• A “Success is my Duty” attitude
• Hardworking and diligent
• Willingness to be a team player
• Integrity, honesty, and accountability
• Ability to adapt and multitask in a high-volume setting
• Experience in customer service, admin, or scheduling roles preferred
• Excellent communication and multitasking skills
• Strong attention to detail and comfort with digital tools/systems

Responsibilities

• Act as the first point of contact for customers via phone and email
• Schedule and coordinate service appointments for multiple divisions
• Maintain customer records, program details, and service reminders with accuracy
• Communicate clearly with field crews, division leaders, and customers
• Assist with administrative support and general office coordination
• Deliver friendly, helpful, and solution-focused communication at every interaction

Benefits

• Competitive pay
• Paid holidays
• Overtime opportunities
• Paid education (if eligible)
• Medical, dental, and supplemental insurance options
• Paid vacation (PTO)
• Simple IRA with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed