Flooring Admin & Scheduler

Van's Home Center•Auburn, IN

2d•$16

About The Position

Van’s Home Center is a trusted, family-owned retailer serving Indiana communities with furniture, appliances, mattresses, and flooring for over 52 years. We work closely with homeowners, builders, and installers to deliver high-quality products and exceptional service. Our flooring department plays a key role in that mission, and we are looking to add a detail-oriented professional to support our growing installation and service operations. The Flooring Admin / Scheduler is a critical support role within Van’s flooring operations. This position helps manage flooring installation projects from order review through scheduling, installation, and post-install service. The ideal candidate is highly organized, customer-focused, responsive, and comfortable coordinating between clients, installers, builders, and manufacturers to ensure a smooth experience from start to finish.

Requirements

Highly detail-oriented with strong follow-up and organizational skills
Customer service–driven with a client-first mindset
Strong written and verbal communication skills
Proven problem-solving ability and comfort handling service-related issues
Comfortable working on a computer and able to learn new software quickly
Highly responsive and able to manage multiple priorities in a fast-paced environment
Team-oriented and able to work closely with installers, builders, and internal teams

Nice To Haves

Prior experience in the flooring industry strongly preferred
Experience scheduling installations or coordinating trade services
Familiarity with SketchUp or similar drawing/rendering software is a plus

Responsibilities

Assist in managing new flooring installation projects from order review through completion
Review flooring orders for accuracy, completeness, and readiness for release
Create purchase orders and release them to Van’s procurement team
Schedule flooring installations and coordinate timelines with installers, clients, and builders
Serve as a primary point of contact for installers, clients, and builder partners
Act as the primary point of contact for all flooring warranty and service issues
Work directly with clients and flooring manufacturers
Coordinate service visits and warranty repairs
Follow through to ensure issues are resolved quickly and professionally
Render basic flooring and shower layouts (training provided; prior experience is a plus)
Track project details and proactively follow up to ensure deadlines and service commitments are met
Communicate clearly and professionally to resolve scheduling, installation, or warranty-related issues
Maintain accurate records and documentation throughout the project lifecycle