2nd Shift Warehouse CSR - INDY

Vertical Cold Storage LLC•Indianapolis, IN

7d•$0 - $20•Onsite

About The Position

Vertical Cold Storage is looking for an experienced Customer Service Representative to join our team. We are a leader in our industry and an employer of choice, offering a competitive wage and a comprehensive benefits package. This role is responsible for ensuring customer satisfaction for assigned account activity by accurately and timely processing transactions according to established procedures.

Requirements

High school diploma or its equivalent
2-3 years customer service or warehouse office experience
Strong computer skills in Word, Excel, Outlook
Attention to detail
Problem solving abilities
Excellent communication skills with ability to read and write English

Nice To Haves

Prior warehouse/distribution experience preferred

Responsibilities

Act as liaison between the warehouse and the customer, responding to inquiries, processing orders, and handling complaints promptly and courteously.
Report any customer feedback or signs of dissatisfaction to management.
Check drivers in/out, assign doors, and notify the warehouse of arrivals and schedules.
Accurately enter receipts for product into the system, following procedures and customer instructions.
Finalize receipts to confirm counts, verify discrepancies, document them, and ensure accurate product location in the system.
Validate order entry accuracy according to procedures and customer instructions, and communicate effectively with warehouse staff and affected personnel.
Ensure product is allocated to orders per customer instructions and properly processed and shipped from the WMS system.
Accurately bill customers for services in a timely fashion based on established tariff rates and negotiated rates.
Resolve problems by clarifying issues, selecting and explaining solutions, expediting corrections or adjustments, and following up to ensure resolution.
Prepare reports by collecting, analyzing, summarizing, and distributing information per customer and/or company procedures.
Operate a multi-line phone system, ensuring expedient and courteous responses.
Maintain inter and intra-departmental workflow by fostering cooperation.
Maintain a safe working environment by following safety rules and regulations.
Support management with assigned duties to assist in the facility's business.